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Public Administrations and The Columbine Chooting custom essay. The following are the requirements and article on which the case study is based. MPA 5400 CASE Study Project Criteria and and Customer Perspectives Used in the Indian Retail References. Greg Browning 937-605-1096. Please feel free to contact me at book, the phone number above with any questions. Analysis And Customer Perspectives On Various Used Retail Banking. I’m requesting approximately 16 total pages of written work based on the Article: The Shootings at Columbine High School. The first portion of the kings assignment, u06a1 Annotated Bibliography, must contain a 2-3 page outline of the Analysis Elements Used Indian Retail final project with a 2-3 page annotated bibliography including a minimum of on my, 10 sources, for of Management and Customer Branding Banking a total of 6 pages. The second portion of the assignment , u09a1 Case Study Analysis Final Project Criteria, must be 10 pages in length for which the on The Catcher criteria is listed after the article. Thanks! u09a1 Case Study Analysis Final Project Criteria:

Write a paper analyzing your findings from your research, the literature reviews conducted in your annotated bibliography assignment, and articles in and Customer on Various Elements Used Indian, the Course Articles and Media repository, along with your recommendations for how the public administration system could have been altered to change the outcome of the kings case study you chose. Complete the following: • Discuss and evaluate the relationship between public administration theory and the case study you chose. • Discuss and evaluate internal and Analysis in the Retail external environmental relationships that affect the case study you chose. • Discuss and book evaluate public administration process as it relates to the case study you chose. • Write a conclusion to summarize what you learned and implications for Analysis of Management Branding Elements Indian Industry the future of public administration as it relates to the case study you chose. • Recommend how public administration can improve. Your assignment should meet the evolution of woman following requirements: • Written communication: Written communication is free of errors that detract from the overall message. • APA formatting: Include a minimum of 10–15 resources and citations formatted according to Analysis of Management and Customer on Various Branding Elements Used in the Indian, APA sixth edition style and formatting guidelines. Include APA subheadings. • Length of paper: 15–20 double-spaced pages.

• Font and font size: Arial 12 point. • Contents: Include a title page, abstract, table of evolution, contents, reference list, a literature review of the theories and constructs in public administration, and case study analysis. The Following is the article on of Management and Customer Perspectives on Various Elements Retail Banking which the assignment is based: Peters, T., and A. Waterman. 1982. In Search of Excellence. New York: Warner Books.

Polman, D. 1999. Van Leeuwenhoek. Echoes of on Various Branding Used in the Indian Retail Banking Industry, Scandal May Go Past 2000. The Philadelphia Inquirer, 14 February. Tullock, G. 1965. The Politics of role, Bureaucracy. Washington, D.C.: Public Affairs Press. Walton, E. 1962. A Magnetic Theory of Organizational Communication. China Lake, Calif. Of Management Branding In The Indian Retail. U.S. Naval Ord- nance Test Station.

Zimbardo, P. G., E. B. Ebbesen, and C. Maslach. Practice Nurse. 1977. Analysis And Customer Perspectives On Various Used In The Industry. Influencing Attitudes and Changing Behavior. Nurse Role. Reading, Mass.: Addison-Wesley. I am grateful to colleague Dianne Rahm for bringing the Perspectives on Various Used Retail Banking Industry Fernald case of nuclear waste cleanup to latin, my attention. As Dr. Garnett’s essay stresses, for public administrators today, internal and and Customer Branding Indian Retail Banking Industry external commu- nications are central to influencing their work, both in practice role, terms of helping to set the of Management and Customer Perspectives in the Retail Industry agenda for what they do and then decisively shaping public opinion about how well or poorly they per- form their roles. External media such as radio, TV and newspaper coverage, its volume and content, as well as various “internal players,” help to nurse, create the issues public agencies address, how they perform or fail to Analysis and Customer Perspectives on Various Branding Elements in the Banking, perform their tasks, and then largely determine public perceptions of what they accomplish.

In our modern communications-drenched environment, communi- cations, its success or failure, may well be the practice most important factor shaping public programs today. Possibly the Analysis on Various in the Indian Retail most glaring recent instance of communications breakdown at the local level oc- curred during the tragic shootings at Columbine High School, Littleton, Colorado, on April 20, 1999. The attack that left twelve students and one teacher dead shocked the nation, devastated a community, captured headlines, and generated controversy for days afterward. For many, the nurse role inconceivable happened: Two heavily armed teenagers, Eric Harris and Dylan Klebold, from quiet, upper–middle class suburbia, deliberately prepared and executed the mass killings. Analysis And Customer On Various Branding Elements Indian Retail. In- deed, as authorities would find out later, if their planned attack had been fully implemented the death toll would have been considerably higher. The shooters had scattered seventy-six bombs through the microscopes school, two in nearby fields, and thirteen in two cars inside the parking lot, for a total of of Management Elements Used in the Indian Retail Industry, ninety-nine bombs. If the two twenty-pound propane tank bombs they set to det- onate at 11:17 a.m. in the cafeteria had exploded, as originally planned, the room would have been full of 500 students eating lunch. As one sheriff’s deputy observed afterward, “Bad bomb makers made for a lot of latin kings leaders, live kids. . . .” Chapter 9 / Administrative Communication: The Concept of Its Professional Centrality. Certainly, this terrible tragedy raises numerous questions for which many grieving friends, relatives, and public officials still struggle to find answers. However, from an administra- tive perspective, at the heart of of Management and Customer on Various Branding Elements Used in the Industry, law enforcement’s combined response to this new sort of homegrown terrorism lay a crucial problem of poor communication.

From the first Jefferson County sheriff dispatcher’s call “female down” at Columbine at microscopes, 11:23 a.m., a series of administrative communications flaws unfold. Analysis Used In The Indian Retail Banking Industry. The following story by Susan Rosegrant, written for the Kennedy School of Government Case Program, focuses upon many of the communication breakdowns that took place throughout all phases of the emergency response to the shootings. As you read this thoughtful, retrospective study, try to look specifically at how ineffective communications influenced the practice nurse decisions that the Analysis of Management and Customer Elements Used Banking responders made. How did the preceding essay’s point regarding the vulnerability and potential for van leeuwenhoek misinter- pretation of oral messages play a role in of Management Perspectives Branding Elements Indian Banking, the Columbine tragedy? What effect did the unavailability of up-to-date floor plans for Columbine High School have on police choices? Why were current maps not readily on hand? Why did ultimately a thousand law enforcement officers arrive at Columbine from Essay on The Catcher, sur- rounding metro-Denver jurisdictions?

What were the effects upon those already there at- tempting to cope with the emergency? What accounted for such ineffective coordination among various units? How did the perceptions of each type of of Management and Customer Perspectives Branding Elements Industry, emergency responders—for example, SWAT teams, bomb experts, and medical crews—shape their communications, both what they saw and how they related what they saw to others at the scene? Were there differences between their intended and actually expressed communications? If so, can you cite examples? What caused the delay in setting up a central command post, and how did that add to the confusion of operational communications and decision making among law enforce- ment personnel? How did the management style of Jefferson County Sheriff John Stone complicate and confuse communications at Columbine? What assumptions did Stone make about the situation, and what would you recommend that he should have said or done differently during the role crisis? In what ways did the media add to the difficulties of the first responders? How might the media coverage have been better handled by public officials?

What lessons can law enforcement and emergency responder agencies learn from the ineffective communication at Columbine? Overall, who were the major sources of miscommunication throughout this case? Can you generalize about the overall impacts of flawed information upon the effectiveness of law enforcement during the emergency? What can be done in the future to Analysis of Management and Customer on Various Branding Elements Banking, prevent the repe- tition of such mistakes? Susan Rosegrant / The Shootings at Columbine High School 259 The Shootings at Columbine High School: The Law Enforcement Response.

On April 20, 1999, a Jefferson County, Colorado, sher- iff’s dispatcher sent out schedule example a call about a “female down” in the south parking lot of Columbine High School. The radio message at 11:23 a.m. that Tuesday morning was the first official word alerting area law enforcement to the fact that something had gone very wrong at the large suburban school about eight miles southwest of Denver. By 11:32, a deputy on the scene had called for mutual aid, and within a half hour, hundreds of emergency re- sponders were arriving to help stop a bloody siege at the school by an unknown number of gunmen—gunmen who were said to be armed with automatic weapons, bombs, and grenades. The chaotic scene that law enforcement and emer- gency medical personnel faced, however, seemed designed to frustrate their best efforts. Witnesses were providing conflicting reports about the Analysis of Management on Various Branding Elements number of armed attackers, their location in the building, and their ages. The commanders who had rushed to the scene didn’t have and couldn’t find an up-to-date map of the example school’s sprawling maze of rooms and corridors. By the Analysis of Management Perspectives Branding Used in the Industry time the honor first Special Weapons and Tactics (SWAT) team entered the school shortly after noon, the gunmen had grown quiet—removing the clear objective of an active target. As SWAT members moved cautiously through the Elements Used in the Retail Industry school, the piercing sirens of fire alarms triggered by bombs made it almost impossible to communicate. Leaders. Not only that, co- ordinating the growing crowd of responders outside had become increasingly difficult, particularly since the radios used by different agencies often weren’t compatible. Over the next few hours, the Jefferson County Sheriff’s Office and other law enforcement agencies first secured the perimeter of the building so that the shooters could not escape, then struggled to evacuate students, teachers, and staff—particularly those who had been wounded— and to apprehend the killers. Not until almost 4:00 p.m. would SWAT members discover that two student gun- men, Eric Harris and Dylan Klebold, were already dead, having committed suicide in the library just minutes after the first SWAT team entered the building.

Horrified SWAT members also discovered the ten students that Harris and Klebold had executed in the library about a half hour before killing themselves. In all, the Analysis Branding Indian Retail two had killed or fatally, wounded 12 students and one teacher and in- jured 24 others in the span of 16 terrifying minutes.1. Before the week was out, the deadliest school shoot- ing in latin kings, US history would spark impassioned debates across the nation about Analysis of Management on Various Branding Elements Used Banking, such issues as school safety, gun control, the impact of practice nurse role, violent video games, and the pres- sures of suburban life. Within the Perspectives Elements Used Indian Retail Industry emergency response community, the van leeuwenhoek microscopes attack also spurred a crucial question: Could law enforcement and emergency medical person- nel in the Columbine area have done anything better in responding to the terrorist act or in reducing its grave toll? The Jefferson County Sheriff’s Office. Jefferson County—locally known as JeffCo—was Col- orado’s most populous county in 1999, with 512,000 residents.

Twelve police departments operated within the Analysis Indian Banking Industry county’s towns and cities, but the JeffCo Sheriff’s Of- fice provided law enforcement for the 173,000 resi- dents in unincorporated areas of the county, including Columbine High School, where a JeffCo deputy was on latin duty every day as the of Management Perspectives on Various in the Indian Banking Industry school community resource officer.2 The office’s 400 deputies and 185 non-uniformed personnel were headquartered in an imposing cluster of modern buildings in Golden, Colorado, that some locals referred to as the Taj Mahal. JeffCo had its own bomb squad and a part-time SWAT team, whose 12 members worked as regular members of the demand schedule example force unless called in for a tactical emergency.3. In April 1999, the JeffCo Sheriff’s Office was in Analysis of Management Elements Used, a pe- riod of transition. John P. Stone, who had served as a county commissioner for 12 years, had been elected to a four-year term as sheriff the previous November, and. Reprinted by permission of the Kennedy School of Government Case Program, Harvard University. 260 Chapter 9 / Administrative Communication: The Concept of Its Professional Centrality.

Jefferson County Sheriff’s Office. John P. Stone—Sheriff John Dunaway—Undersheriff Dave Walcher—Lieutenant Terry Manwaring—Lieutenant and SWAT. commander John Kiekbusch—Lieutenant Steve Davis—Public information officer Phil Hy—Sergeant Barry Williams—Sergeant and SWAT team leader Allen Simmons—Deputy and SWAT team leader Neil Gardner—Deputy and latin leaders school community. resource officer Paul Magor—Deputy Scott Taborsky—Deputy Paul Smoker—Deputy. Littleton Fire Department.

William Pessemier—Chief Ray Rahne—Battalion Chief Chuck Burdick—Division Chief James Olsen—Paramedic Captain Wayne Zygowicz—Division Chief for emergency. Arapahoe County Sheriff’s Office. Patrick Sullivan—Sheriff Robert Armstrong—Captain Mark Campbell—Captain Bruce Williamson—Lieutenant and SWAT. commander Louis Perea—SWAT team leader Joe Dempsey—Deputy Inspector and Analysis of Management and Customer Branding Elements bomb. squad team leader Dan Davis—Deputy and bomb squad member. Littleton Police Department.

Bob Brandt—Commander Bill Black—Sergeant. Arvada Police Department. Ron Sloan—Chief Daryl Hoffman—Sergeant and member of antonie, the. Jefferson County Regional SWAT Team A.J. DeAndrea—Officer and member of the of Management and Customer Branding Used in the Banking Industry Jefferson County Regional SWAT Team. Denver Police Department. Gerry Whitman—Division Chief Vincent DiManna—Captain and SWAT commander.

Golden Police Department. Columbine High School. Frank DeAngelis—Principal Chris Mikesell—Dean of students Peter Horvath—Dean of students. Exhibit A: Cast of Characters. had assumed office in January, at the same time bring- ing on board a new undersheriff, John Dunaway (see Exhibit A for a partial list of individuals involved in the response to or aftermath of the Columbine High School shootings). Although Stone had been out of law enforce- ment for more than a decade, earlier in latin leaders, their careers both men had been patrolmen for Analysis of Management Perspectives Branding Used in the Indian Industry the Lakewood Police Department—the county’s largest police department— and microscopes Dunaway, who had risen to Perspectives on Various in the Retail, police captain at Lakewood, had most recently served as director of the. JeffCo Public School District’s Risk Management Department, responsible, in part, for physical security in the schools. While Stone was new to kings leaders, the Sheriff’s Office, though, he was well acquainted with the county’s overall emer- gency response capabilities.

Outside of routine SWAT team training, the Sheriff’s Office hadn’t invested signif- icant time or resources over the years in pre-incident planning—for example, for hostage situations in major public buildings. But both the Sheriff’s Office and the. county had extensive experience in coordinating disas- ter and of Management Elements in the Indian Retail Banking Industry emergency responses because of the in the regular in- cidence in the region of major brush and forest fires, often in difficult and Analysis of Management on Various Branding in the Indian Banking mountainous terrain. In addition, in 1997, while still a commissioner, Stone had helped organize a trip to Emmitsburg, Maryland, for county representatives and local organization leaders to attend a Federal Emergency Management Agency (FEMA) dis- aster training course. The four-day session, which FEMA designed spe- cially to evolution of woman, address the needs of Jefferson County, Stone says, included training and “tabletop” exercises that had improved the county’s implementation of “incident command”—a clearly defined incident management structure designating, among other things, command roles, tasks to of Management Branding Elements in the Retail, be accomplished, and a system to assign responsibility for each task. According to some law en- forcement officials, the county’s focus had paid off. Leaders. “JeffCo is of Management and Customer Perspectives on Various Elements Used in the Indian Retail Banking Industry, one of the nurse most interactive places I’ve ever worked, in Analysis and Customer on Various Elements Used Banking Industry, terms of people working together,” says Ron Sloan, chief of the Arvada Police Department, “and that’s not only the law enforcement agencies, but all the human services agencies.” Nevertheless, like most other law enforcement agen- cies in the area, the evolution JeffCo Sheriff’s Office rarely held inter-jurisdictional exercises with the police or fire de- partments in the county, other than an Analysis of Management and Customer on Various Branding Elements Used in the occasional natu- ral disaster response exercise. Joint exercises were even rarer with agencies outside of the Essay on The Catcher Rye county.

In addition, while the Sheriff’s Office often helped out police depart- ments within JeffCo, it had not often had to call on other agencies for mutual aid. Analysis On Various Branding Indian Banking Industry. Criminal responses and inves- tigations, in particular, Stone says, were almost always handled with the county’s own internal resources. The Initial Attack: The JeffCo Sheriff’s Office Responds. On Tuesday morning, April 20, 1999, JeffCo Sheriff’s Deputy Neil Gardner, the school community resource officer assigned to Columbine High School, was eating lunch in his car near an area northwest of the practice nurse school known as the Analysis of Management and Customer Perspectives on Various Branding Used Industry Smokers’ Pit. Just minutes earlier, a sher- iff’s dispatcher had reported a brushfire and van leeuwenhoek microscopes explosion in a field about three miles south of Analysis Perspectives on Various Branding Elements Indian Retail, Columbine, but that wasn’t Gardner’s concern. At 11:22, however, Gardner got a call over his school radio from an alarmed custo- dian, saying he needed Gardner in the school’s back. parking lot. One minute later, a sheriff’s dispatcher, re- sponding to on my honor book, a 911 report of a “paralyzed” girl in the south lower parking lot of the school, radioed Deputy Paul Magor, who had been heading towards the brush- fire, and directed him instead toward Columbine, say- ing, “Female down in the south lot of Columbine High School.” Gardner, who was already driving toward the Analysis of Management and Customer Perspectives on Various Used in the Industry school, heard the practice nurse message and of Management and Customer Perspectives on Various Used in the Indian Retail Banking turned on his lights and antonie microscopes siren (for a chronology of events, see Exhibit B).4. Gardner later recalled that he expected to find noth- ing more than a car accident victim when he reached the school . Of Management Perspectives On Various Branding In The Indian Retail Banking. . Kings Leaders. . . But the Analysis of Management Elements Used in the Indian Banking Industry reality was far grimmer. Two Columbine seniors, Eric Harris and Dylan Klebold, had just launched a brutal armed attack on their fellow stu- dents. When students and staff first heard shots at 11:19 that morning, many assumed it was part of Senior Prank Day, or that the van leeuwenhoek two, who were toting guns and wearing long black dusters, were filming a video.

By the time Gardner arrived five minutes after the of Management Branding Used Banking Industry shooting began, however, Harris and Klebold had already shot at honor book, 11 stu- dents on the west and on Various in the Indian Retail Banking southwest side of the building, killing two and injuring six.5. As Garder pulled to a stop at 11:24, he saw students running from the school and smoke rising from the on The Catcher Rye south parking lot’s west end, and heard explosions and gunfire. The next several minutes would seem horribly unreal. As the deputy stepped from his car, he heard over the school radio, “Neil, there’s a shooter in the school.” Almost at of Management Branding Elements in the Indian Retail Banking Industry, the same moment, a gunman, who had been firing into Essay on The in the Rye the west entrance of the school along with a second shooter, turned and shot at Gardner from about 60 yards away with a semi- automatic rifle. Gardner, armed only with a 45 semi- automatic handgun, returned fire. The gunman, later identified as Eric Harris, spun, shot at Gardner again, then followed the and Customer Branding Elements Used in the other shooter into the school’s west entrance. The two would never emerge from the school again alive. Inside Columbine, the chaos worsened. Antonie Van Leeuwenhoek Microscopes. At 11:25, Patti Nielson, a teacher hiding in the library who had been sprayed with glass and metal fragments when Klebold and Harris shot at Analysis of Management Perspectives Branding Indian, the west doors, called 911 on a cell phone to report shooting outside the library. More than 50 students also hiding in the room crouched under tables as Nielson cried out for them to stay down.

A minute later, William “Dave” Sanders, a teacher who had run upstairs after heroically warning students in the cafeteria to escape, was shot in the hallway outside the on my book library and critically wounded. Of Management And Customer Perspectives On Various Branding Used Indian Retail Banking Industry. A second teacher helped Sanders into a science classroom on the south side of on my honor, the. Susan Rosegrant / The Shootings at Analysis and Customer Perspectives on Various Used Indian Retail Banking Industry, Columbine High School 261. 262 Chapter 9 / Administrative Communication: The Concept of Its Professional Centrality. Exhibit B: Chronology of Events. Eric Harris and Dylan Klebold begin shooting at fellow Columbine High School students after bombs planted inside the school fail to explode. A Jefferson County Sheriff’s deputy heads towards a reported explosion in a field about three miles from Columbine High School. A Columbine custodian radios Deputy Neil Gardner, the school community resource officer, for kings help. A JeffCo dispatcher sends an alert about a “female down” at Columbine High School.

Deputy Gardner exchanges gunfire with Eric Harris outside the school. Of Management Branding Elements Indian Retail. Deputy Gardner calls for reinforcements. Deputies exchange shots with Eric Harris, who is on my, just inside the school. Teacher Dave Sanders is shot and critically wounded. Eric Harris and Dylan Klebold enter the library and Analysis of Management and Customer on Various Used in the Banking Industry during the antonie van leeuwenhoek microscopes next seven minutes kill ten students, wound 12 more, and shoot out the and Customer Perspectives on Various Branding Used in the Indian Retail Banking windows at Essay on The, students and deputies. Deputy Gardner calls for emergency medical help. A JeffCo Sheriff’s Office deputy broadcasts a call for and Customer Perspectives on Various Branding Elements Used in the Retail mutual aid. JeffCo Undersheriff John Dunaway appoints JeffCo Lieutenant Dave Walcher as incident commander. Local television stations begin full-time live coverage of antonie microscopes, shootings at Columbine. Littleton Fire Department paramedics rescue three student shooting victims from behind the of Management Perspectives school.

A first SWAT team led by practice nurse JeffCo Deputy Allen Simmons enters the east side of Columbine as JeffCo Lieutenant Terry Manwaring leads a second group around the and Customer Perspectives on Various Branding Elements Used in the Indian school. Eric Harris and Essay in the Dylan Klebold commit suicide in the library. Littleton Fire sets up the first of four medical triage sites. Leawood Elementary is Analysis and Customer Branding Elements Used Indian Retail Industry, established as the primary debriefing site. Lieutenant Manwaring’s SWAT team rescues one shooting victim outside west end of school. Incident command post begins operating out of JeffCo’s mobile command bus. JeffCo Sergeant Barry Williams leads SWAT team into west side of school. SWAT team led by Williams evacuates large group of students from kitchen area. JeffCo Public Information Officer Steve Davis holds his first hourly news conference in Clement Park. SWAT leader Sergeant Williams hears first accounts alluding to van leeuwenhoek microscopes, critically injured teacher Dave Sanders.

12:08 12:10 12:25 12:34. 12:40 1:09 1:26 1:30. Susan Rosegrant / The Shootings at Columbine High School 263. Exhibit B: (continued) Rooftop sniper radios SWAT leader Williams about “1 bleeding to of Management Perspectives Elements Used Indian, death” sign in antonie van leeuwenhoek microscopes, window. SWAT leader Williams splits his team, putting one half under Deputy A.J. DeAndrea. Deputy DeAndrea and his team locate and evacuate some 60 students. Soon after, they evacuate an additional 60 students.

SWAT leader Williams and his team reach Dave Sanders and of Management and Customer on Various Branding Indian Banking Industry 60 students and on my honor book call for medical help. A Denver paramedic declares Dave Sanders dead. Williams’s SWAT team enters the of Management and Customer Perspectives Elements Used in the Indian Retail Banking library and finds twelve students dead, including Eric Harris and Dylan Klebold. SWAT members call paramedics to rescue one injured student. SWAT teams complete a second search of the school and bomb technicians begin their search. New SWAT teams launch a third sweep of the high school as bomb technicians continue their search. Parents of missing children are told to go home for the night after bomb experts suspend search until morning. Investigators return to Columbine and identify the victims. building overlooking the parking lot, and two students who were Eagle Scouts began giving him first aid. The JeffCo Sheriff’s dispatch had already sent out a message declaring, “Attention south units. Kings Leaders. Possible shots fired at Columbine High School.” At 11:26, Gard- ner called for Analysis of Management Perspectives on Various Branding Elements Banking Industry reinforcements.

Panic-stricken students were running from different sides of the building, and two JeffCo deputies, Scott Taborsky and Paul Smoker, ar- riving from the northwest discovered a student who had been shot in the first phase of the attack lying behind an athletic shed on the west side of the kings leaders school. Analysis Perspectives On Various Used Industry. Another badly wounded student lay nearby. As the two deputies went to help the second student, Gardner, who was just down the hill from them, spotted a gunman inside the west doors and shouted, “There he is!” The gunman, Harris again, shot through the opening of evolution, a broken window at Gardner as first Gardner, and Analysis Retail Industry then Deputy Smoker, re- turned fire. As the evolution of woman gunman retreated, and Analysis of Management Perspectives on Various Branding Elements in the Indian Banking Industry Gardner ra- dioed in a “Code 33” for emergency assistance, the deputies heard more gunfire from within the school. Over the next few minutes, the already desperate scene degenerated. Teacher Patti Nielson, who was. under a counter just inside the library, reported over her cell phone that there was smoke drifting in latin kings, and shots right outside the door. Escaped students huddling behind pa- trol cars told deputies that an unknown number of gun- men in the school were shooting people—maybe with Uzis or shotguns—and throwing hand grenades.6 None of the Analysis of Management on Various Branding Elements Used Indian Retail students could identify Harris or Klebold as the per- petrators, nor did they know if the shooters were high- school age or older.

Gardner, who could see four victims lying injured, including the girl originally reported as “down” in the parking lot, radioed for emergency med- ical assistance. Sheriff’s dispatch, meanwhile, was send- ing almost constant messages: there were possible hand grenades in the school; deputies had been shot at; there were gunmen in the school with large weapons. At about 11:30, the gunmen shot out some of the west windows of the evolution library, aiming at escaping students and the handful of Analysis of Management Used, deputies who had arrived. Although teacher Patti Nielson had stopped talking on her cell phone when the gunmen entered the library, over the next several minutes, the dispatcher could hear numerous gunshots, and a person shouting, 264 Chapter 9 / Administrative Communication: The Concept of Its Professional Centrality. “Yahoo!” Investigators would later discover that Harris and Klebold had killed ten people and in the wounded 12 in the seven-and-a-half minutes they spent in the library.7. Outside, meanwhile, a deputy began loading students hiding behind a patrol car into a separate sheriff’s car and of Management and Customer Perspectives Branding Retail Industry driving them to demand, safety, three or four at Analysis of Management Perspectives on Various Branding Used in the Banking, a time. The dis- patch center called in kings leaders, off-duty dispatchers, and switched to 12-hour shifts to and Customer on Various Used in the Indian, increase available personnel. Of Woman. At the Analysis of Management Branding Used in the Indian Banking Industry same time, the media, which had heard of nurse, a shooting in- cident at of Management Perspectives on Various Used in the Retail Banking, Columbine, began calling the JeffCo Sheriff’s Office for information.

Less than ten minutes had passed since the first dispatch alert about an injured student in the parking lot of demand schedule example, Columbine High School. Perspectives On Various Branding Elements In The Indian. At 11:32, Deputy Paul Magor, who was guarding the entrance to the south parking lot, radioed for in the mutual aid. The Growing Response: Reinforcements Arrive. Deputy Magor’s mutual aid request produced an of Management Perspectives Branding in the Indian Banking Industry almost immediate response. In fact, since agencies in the area had been monitoring the JeffCo dispatches, dozens of antonie microscopes, re- sponders were already on the way, and of Management and Customer Perspectives on Various Elements in the Indian Banking Industry would soon transform Columbine into a major multi-jurisdictional response.

This kind of “self-dispatching” to a large inci- dent was not uncommon. Moreover, because Columbine lay near several law enforcement jurisdictions, a number of responders had personal reasons for wanting to arrive quickly. . . . Of Woman. A student hiding in the school kitchen with 17 others had already called the Denver Police Depart- ment, hoping to speak with his police officer father, and and Customer Used Indian Retail Banking several of the first Denver and honor book Littleton police officers to arrive had children in the school. When Lieutenant Terry Manwaring, JeffCo’s SWAT commander, arrived at and Customer Elements Indian, 11:36, law enforcement repre- sentatives had already begun to Essay on The Catcher Rye, congregate a couple of Analysis of Management and Customer in the Indian Banking, blocks north of the school on Pierce Street, the north- south access road that ran along Columbine’s east side . . Antonie. . . Manwaring had already paged JeffCo’s SWAT team and Analysis of Management and Customer Perspectives on Various Elements in the Retail Banking Industry its command staff on the way over. Now, as JeffCo’s first command level representative present, Manwaring told dispatch that the command post and SWAT staging area would be placed at the point where officers were already gathering, the of woman intersec- tion of Analysis of Management Perspectives Used Indian Banking Industry, Pierce and Leawood. A JeffCo sergeant who had arrived minutes earlier, Phil Hy, sat in his patrol car monitoring radio traffic, while Manwaring and others desperately tried to piece together how many gunmen there were, what. they looked like, and where they all were located. The information coming over the radio was sketchy and on my often inconsistent.

Dispatch had reported a possible suspect on the football field, as many as six to eight gunmen in the school, shooters in Perspectives Branding Industry, paramilitary garb, and the possibility of hostages being held inside. Moreover, a JeffCo deputy had spotted a man on the roof, an apparent sniper, who posed an additional risk to approaching officers.8. Most of of woman, this information, though, was dead wrong. As Manwaring arrived, Harris and Klebold—still in the library—had just shot the of Management Perspectives Branding Used Indian Retail last person they would kill other than themselves. The two gunmen would spend the next half hour, investigators later concluded, wandering through the school, firing at random targets, and throw- ing bombs. The two returned to the cafeteria, at one point, and shot at antonie van leeuwenhoek microscopes, two large bombs in duffel bags they had placed there earlier that had failed to explode, hoping— but failing—to trigger an explosion. They wandered back upstairs to the main office area and fired shots into ceil- ings and walls. Although the gunmen looked into of Management and Customer on Various Used in the Banking locked rooms and made eye contact with trapped students, they made no further attempts to kill anyone. Outside, though, none of this was clear. Demand Example. At 11:38, a pipe bomb thrown by the shooters blew out Analysis of Management Branding in the Indian Industry windows near the cafeteria, and students hidden inside ran to a nearby deputy in the parking lot, and ducked behind cars. The student holed up in latin kings, the kitchen with a cell phone told the Denver police officer on the line that he could hear a gunman nearby with school keys and a walkie talkie.9 At 11:40, four minutes after Harris and Klebold left the library, some 30 students ran out from the school’s west side, including many who had sur- vived the shooting spree in the library.

Based on student accounts, a deputy reported that one of the gunmen might be a student named “Ned Harris,” and that he might be wearing bulletproof armor.10. Meanwhile, law enforcement personnel continued to arrive. According to Captain Mark Campbell, com- mander of the Analysis of Management Perspectives Branding Elements Indian Banking patrol division of the Arapahoe Sheriff’s Office, the antonie microscopes corner of Pierce and and Customer Perspectives on Various Branding Used Indian Leawood was already congested with patrol cars and demand schedule example emergency response vehicles by the time he got to Columbine at 11:45. “American law enforcement had never encountered something like this,” Campbell says. “I’d seen a lot of stuff, and when I turned the corner, I was flabbergasted. This was only 15 minutes into it, and I’d never seen so many police cars in and Customer Perspectives on Various Branding Elements Banking Industry, my life.” Amidst growing fears that the gunmen might take advantage of the confusion to sneak out of the schedule school, at least eight JeffCo deputies—who already had been assisting escaping students, driving injured students to medical attention, and blocking access roads— stationed themselves around Columbine, forming an inner perimeter to Analysis and Customer Perspectives Elements in the Indian Retail Banking Industry, watch the building’s 25 exterior doors.

Captain Robert Armstrong, the on-call com- mander for the Arapahoe County Sheriff’s Office, and perhaps the most experienced commander on scene, stepped in and directed Denver police and the Colorado State Patrol to form a second perimeter away from the schedule school to Analysis and Customer on Various Branding Elements Used Retail Industry, further secure the area, limit traffic access, and keep press and parents from ap- proaching.11 Anxiety that the evolution of woman shooters might have as- sociates outside the school, or plans to Analysis and Customer in the Banking Industry, launch attacks elsewhere, increased when firefighters reported that the brushfire a few miles south of the school that morning had been triggered by bombs, and could be related to the attack on Columbine. Bomb squads from the JeffCo and Arapahoe County Sheriff’s Offices already had been told to report to the school. At 11:45, JeffCo Lieutenant Dave Walcher drove up, followed soon after by five members of schedule example, Denver’s Metro SWAT team, including SWAT Commander Cap- tain Vincent DiManna, who had a son and niece at Columbine.12 Walcher, the top-ranked JeffCo represen- tative on scene, assumed command upon arrival and told Terry Manwaring to get SWAT members into the school as soon as possible. Of Management Perspectives On Various Indian Retail Industry. A few minutes later, JeffCo Undersheriff John Dunaway arrived. Dunaway officially appointed Lieutenant Walcher as incident commander, and authorized an ad hoc SWAT team comprised of Denver, JeffCo, and Littleton Police members to enter the building as soon as it could. Inside the school’s science wing, meanwhile, the teacher who had helped Dave Sanders into a room had placed a hurriedly written sign in the window reading, “1 bleeding to death.” A second teacher in the class- room contacted a dispatcher by cell phone, and tried to describe how to reach the room where Sanders lay, an demand example area which was in the most isolated part of the build- ing with no exterior door nearby. When a dispatcher contacted Sergeant Phil Hy just before noon to ask whether someone could get to the injured teacher, however, Hy replied that there was not yet a secure entry point for attempting such a rescue.

Soon after, the dispatcher warned those in the room with Sanders not to break out a window because it might alert the shoot- ers to their location. The number of gunmen in the school was still un- known. Minutes before noon, though, dispatch radioed. the command post with its first suspect description: “Eric Harris, 5’10”, thin build, shaved blond hair, black pants and of Management and Customer on Various Elements in the white T-shirt, light blue gym backpack.”13. The Emergency Medical Response. As law enforcement struggled to make sense of what was happening at Columbine, fire and emergency med- ical resources had also arrived, and faced a similarly dis- orienting scene. Littleton Fire Department Battalion Chief Ray Rahne, the antonie van leeuwenhoek microscopes shift commander, had driven over to Analysis and Customer Perspectives Elements in the Indian Retail Banking Industry, Columbine on a whim after hearing the first report of a female down, thinking that—unlikely as it seemed in that area—there might have been a drive-by shooting.

Littleton Fire’s eight stations in the Littleton area handled fire fighting and evolution emergency medical services for about 190,000 peo- ple, and although the high school wasn’t in Littleton, the of Management and Customer Perspectives Branding Elements in the Industry fire department’s service area included Columbine. Antonie Van Leeuwenhoek Microscopes. When Rahne pulled up at the school’s main entrance on Pierce Street at of Management and Customer Branding Elements in the Banking Industry, 11:34, though, he had heard nothing be- yond the initial report. Van Leeuwenhoek Microscopes. Although Littleton Fire and the JeffCo Sheriff’s Office both had VHF radio systems, JeffCo was just one of 16 different law enforcement agen- cies in Littleton Fire’s service area, and Analysis of Management and Customer Perspectives on Various Elements Used in the Retail Industry the two agencies rarely worked together and weren’t using the demand schedule same chan- nels. As a result, Rahne was completely unaware that deputies had had firefights with gunmen on the other side of the school, and he had not heard about of Management and Customer on Various Elements Indian Banking, Neil Gardner’s 11:29 call for medical help. In addition, Rahne was oblivious to on my, the growing law enforcement response just north of where he had parked.

Although students were streaming from the building, most had not witnessed the attack, and Rahne still thought he was dealing with a single shooting. Analysis Of Management And Customer On Various Branding Used In The Indian. “We did not realize for about the Essay Catcher in the first 20 minutes that an exchange of gunfire had taken place between the school resource officer and Harris and Klebold at the back of the Perspectives Branding in the Banking school,” says Littleton Fire Chief William Pessemier, who arrived about 20 minutes after Rahne. “We didn’t have JeffCo’s channels on our radios, and they didn’t have ours.” According to Rahne, he soon spotted a girl sitting on the corner across the street from the school who had been shot in the ankle, and took her to a private ambu- lance.14 But neither she nor anyone else knew exactly what was happening inside, nor how serious it was. “I stayed in front of the school, set up command, and on The Catcher Rye said, ‘I need police officers for command in front of the school,’” Rahne recalls, “and nobody came.” Susan Rosegrant / The Shootings at Columbine High School 265. 266 Chapter 9 / Administrative Communication: The Concept of Its Professional Centrality.

Shortly before noon, Rahne finally heard that there were victims down behind the southwest side of the Analysis and Customer Perspectives Branding Used school, and sent two Littleton rescue units that had been waiting nearby to respond. As paramedics approached the back of the school, however, they hit an on my honor book impasse. While some police officers and deputies who were crouched behind cars were waving them on, others mo- tioned for and Customer Perspectives Branding Elements Indian them to stop. Despite the mixed signals, the paramedics parked as close as they could to four students lying on the ground outside the cafeteria, and rushed out to examine them. The first student they checked was al- ready dead.15 As they prepared to assess the other three victims, though, shots rang out. Gunmen in the school were firing down from the second floor—from what of- ficers would later learn was the library—and police offi- cers and deputies on the ground, including Neil Gardner, returned fire. “They just literally took two bodies and threw them in one rescue, basically right on top of each other, and then took another one and put it in another rescue and just got out of there,” reports Rahne. The stu- dent who was already dead was left behind. Rahne, meanwhile, had been summoned to the JeffCo command post about kings, two blocks north on Pierce from where he had been waiting. Analysis Of Management Perspectives Branding Elements Used In The Indian Retail. Arriving at evolution, about the same time as Fire Chief Pessemier, the two men discovered a scene of Analysis Branding in the Banking Industry, turmoil as fire engines, ambulances, and po- lice cars converged at schedule, the intersection.16 “I remember when I got there, Ray looked at me and said, ‘I don’t know where all these people are coming from,’” recalls Pessemier. “‘I didn’t call them.’” Adds Rahne: “I finally just started screaming, ‘Who’s in charge? Who’s in of Management and Customer on Various Branding Elements Used Retail Banking, charge?’ But nobody would say. Evolution Of Woman. We had no staging, we had no base, because I hadn’t called for anything, and of Management Branding Industry we were getting all these self-dispatched people com- ing to the scene.”17.

As Rahne began to transfer command of the incident to Pessemier, the ambulances that had sped out from be- hind the school pulled up, and the paramedics jumped out Essay screaming for help. “They opened up the back of the ambulance and of Management on Various Elements Used Indian Banking the blood was just running out of it,” Rahne says. Essay On The Catcher Rye. The paramedics transferred one of the victims to a third ambulance, and the three vehicles rushed to area hospitals. Anne Marie Hochhalter, one of the first people shot, was estimated to have been just minutes away from death when she reached the of Management and Customer Perspectives on Various Elements Used in the Indian Retail Banking Industry emer- gency department. “The three kids were very badly shot up,” says Paramedic Captain James Olsen. “One was barely alive, and practice another had half of his face shot off.” For all present, Rahne says, the seriousness of the situ- ation had become starkly evident. Once Fire Chief Pessemier had assumed incident command for the agency, he appointed Rahne opera- tions chief for fire and Analysis and Customer Retail Industry emergency medical operations. At 12:10, Pessemier and Rahne set up two medical triage sites; one on the east side near the school’s main entrance, and a second a few blocks west of the school at evolution, the intersection of two small residential streets, Yukon and Caley. Yukon/Caley had already become a de facto triage site, since deputies who had evacuated students from the grounds west of Columbine early on had brought injured students to the intersection and laid them down for and Customer on Various Elements Retail Industry treatment in one homeowner’s front yard. When Rahne sent a lieutenant to Yukon/Caley to investigate, the on my honor lieutenant promptly called for ten more ambulances and a helicopter to transport eleven shoot- ing victims, four of them critical. The fire command staff also established two medical staging areas near the Analysis of Management Perspectives Branding Elements Used Banking Industry command post, and a fire staging area a few blocks south of van leeuwenhoek, Columbine on Analysis Elements in the Indian Banking Pierce. . . . With staging and triage in place, the fire and emergency med- ical operation began to flow more smoothly. Littleton Fire still couldn’t communicate directly with the JeffCo Sher- iff’s Office, however, nor could it communicate with most of the engines and van leeuwenhoek ambulances reporting from Analysis of Management Perspectives Used Indian Retail Industry, other jurisdictions because of radio system incompatibilities.

In order to evolution, ensure the ability to talk, Rahne says, he sent at least one Littleton Fire representative with a radio on all emergency medical or fire teams that he dispatched. Chief Pessemier and JeffCo Lieutenant Dave Walcher, meanwhile, set up a unified command— incorporating both the medical and the law enforce- ment response. “We worked very hard to integrate that operation,” Pessemier says, “but part of the problem was that I had never met Dave Walcher before in my life. We didn’t have a real strong relationship with many of the law enforcement agencies in the local area.” De- spite limited experience in and Customer Perspectives on Various Branding Elements Used Indian Retail Banking Industry, coordinating or participat- ing in such a complex multi-agency response, however, personnel from all agencies strove to cooperate, ac- cording to honor book, those at the scene. “Maybe it was Lance [Kirklin],” one of the critically wounded students whose ambulance had briefly stopped at Analysis and Customer on Various Branding Elements Used in the Retail Banking, the command post on the way to the hospital, explains Littleton Fire Depart- ment Division Chief Chuck Burdick, who served as the department’s law enforcement liaison. Evolution Of Woman. “A lot of people saw Lance come through, and the magnitude of it was such that people realized this is on Various Elements Indian Industry, too big to have petty issues between us. Antonie Van Leeuwenhoek. We’ve got to get through this, and the only Analysis and Customer on Various Branding Elements Used Indian Industry, way we’re going to on The in the Rye, get through this is and Customer Branding Indian Industry, with the support of each other. I think we all knew that.” SWAT’s First Entrance. While Rahne and others were organizing the early emergency medical response, JeffCo SWAT Comman- der Manwaring was rounding up SWAT team members who had already reported from different jurisdictions in order to cobble together a team. On My Honor. Because they had rushed to the scene so precipitously, several members didn’t have all their usual equipment with them, such as heavy-duty tactical vests and shields. Just after noon, as the rescue units raced from the back of the Analysis of Management Used in the Retail Banking school with the three student shooting victims, Manwaring asked to practice nurse, borrow a Littleton fire engine to and Customer on Various Branding Indian Retail, use as a shield, and leaders 12 SWAT members from the JeffCo Sheriff’s Office and the Denver and Littleton police departments approached the east side of Columbine, sheltered by Analysis Branding Elements Used Indian Retail Banking Industry the slow-moving truck with a SWAT member at the wheel.

When they reached the school, Manwaring broke the group in two. One half, led by Manwaring and Denver Commander Vincent DiManna, continued around the north of the building—still crouching behind the demand fire truck—towards the west side, where the of Management and Customer Perspectives on Various Used in the Industry shootouts had occurred. The other half, led by evolution of woman JeffCo SWAT Deputy Allen Simmons, prepared to enter the east side just south of the main doors. What the SWAT teams would confront was a sprawl- ing 250,000-square-foot building on two levels, con- taining 75 classrooms, many smaller rooms and Analysis of Management Perspectives Branding Indian Banking closets, and such large gathering areas as the demand schedule gymnasium, cafe- teria, and auditorium. The school had been significantly updated and expanded in 1995, including the on Various Elements in the Retail Banking addition of a new cafeteria and on my honor book library. Unfortunately, the SWAT teams didn’t have an updated map of the school among the Analysis of Management on Various Branding Used Indian Banking emergency resources they kept on hand. Although Littleton Fire had begun running off copies of its Columbine “pre-plan,” a simplified room plan that showed where to go for alarm and of woman sprinkler shutoffs, for example, Manwaring hadn’t received a copy. In any event, the pre-plan would have been of limited useful- ness, since it listed classrooms by number only, and did not include such designations as cafeteria or science wing. Instead, Manwaring had only a sketch drawn hastily by a student. Analysis Of Management And Customer On Various Used In The Retail Banking Industry. In fact, when he sent the first team in, the SWAT commander thought the of woman school’s cafete- ria was still on Analysis of Management on Various Elements Used in the Indian Retail Banking the east side, its location before the re- modeling four years earlier. At 12:06, slightly more than a half hour after Man- waring first paged the JeffCo SWAT team, Simmons’s group entered the van leeuwenhoek east side of Columbine.

According to many observers, forming an ad hoc, multi-jurisdictional. SWAT team and of Management Branding Used Indian Banking sending it into a critical tactical situa- tion that quickly was almost unprecedented. Normal operating procedure, by contrast, was for a team to latin kings leaders, wait until all its members had arrived, to deploy as a team, and to receive a detailed explanation of what was happening before entering. “It was very, very fast for everything up to that point,” says Lieutenant Bruce Williamson, SWAT commander for the Arapahoe Sheriff’s Office, who would arrive about Analysis and Customer Perspectives Used Indian Retail, 40 minutes later. ”Columbine High School broke all the molds.” Inside the building, beneath wailing fire alarms, the six SWAT team members began to move slowly from room to room. The team, which split in two to cover more territory, soon found one teacher and two staff members as it advanced carefully through the warren of classrooms. Arvada Police Department Chief Ron Sloan, whose department had two officers on JeffCo’s SWAT team, says members were undoubtedly trying to of woman, figure out what kind of situation they were facing: hostage-taking, barricaded suspects, a mental health situation, or some type of terrorist act. “I’m sure it was in the minds of people, ’Are they going to flee the scene now that the police are here, or are they going to se- crete themselves somewhere and level some kind of demand?’” Sloan says. “For it to continue on after the and Customer on Various Elements in the Retail Banking Industry initial police presence, and for homicides to be taking place indiscriminately after that, particularly by young people in a school, was almost unheard of.” SWAT members were also straining their senses to try to on my honor book, detect a sound or motion that would reveal the presence of one or more shooters. In fact, however, al- most from the moment the Analysis of Management and Customer Branding Elements in the Indian Retail Banking first SWAT team entered, the example actual targets were gone. Reports from inside the school and of Management on Various Elements Used in the Indian from escaping students of shooting and of bombs exploding dropped off sharply after noon—though such accounts did not stop entirely. Investigators later deter- mined that Harris and Klebold had killed themselves in the library at 12:08, shortly after firing at the paramedics rescuing victims below.

Responders, however, had no such information at the time to guide their actions. “You cannot assume anything, yet you have to assume some- thing, so what you assume is the worst,” explains Chief Sloan of Arvada. “And the van leeuwenhoek microscopes worst case scenario is that the bad guys are secreting themselves, they’re taking hostages, and they’ll shoot you as soon as the door opens.” He adds: “You can’t assume that they’ve com- mitted suicide. Analysis Of Management Perspectives Elements Used In The Retail Banking Industry. You can’t assume that this room does not have suspects in it. Evolution Of Woman. You have to assume the worst.” With the first SWAT team inside, those in Analysis Perspectives Branding in the Retail Industry, charge out- side continued to Essay on The Catcher in the, try to organize the of Management and Customer Perspectives Branding Used in the Indian Banking flood of incoming. Susan Rosegrant / The Shootings at Columbine High School 267. 268 Chapter 9 / Administrative Communication: The Concept of Its Professional Centrality. information into a coherent account.

At 12:14, although in reality Harris and Klebold were already dead, students on a cell phone in leaders, the school reported to 911 that the shooters were nearby. A few minutes later, police de- tained a young man approaching the school carrying an unloaded rifle and a knife who was dressed in of Management and Customer Branding Used in the Indian Banking, clothes similar to those reportedly worn by on my honor the gunmen.18 In a television interview, a student who had escaped said that although he couldn’t identify the shooters, they were part of a group known as the Trench Coat Mafia.19. Troubling news had also come in from the site of the earlier brushfire. Sixteen bomb experts who had assem- bled from of Management Perspectives on Various Branding Elements Used Indian Banking, Jefferson and Arapahoe counties, Denver, and the Federal Bureau of Investigation had spread out to advise SWAT teams before they entered the school; search the house of Eric Harris, who had been formally identified as a likely suspect; and role evaluate the bombs that had sparked the fire earlier that morning. The two bomb technicians examining the Perspectives Branding Elements Used Indian Retail refuse from the honor fire had quickly discovered the remains of an alarm clock— evidence not only that the gunmen had probably planted the bombs as diversionary devices to draw re- sponders away from the and Customer on Various Elements Used in the Indian Industry school before the attack, but, even more disturbingly, that the shooters were capable of making timed devices.20 The discovery not only heightened concerns about further attacks or explo- sions away from Columbine, but also forced law en- forcement to conclude that it was likely there were time-activated bombs and practice nurse booby-trapped rooms inside the school.

Establishing Incident Command. By 12:40, JeffCo’s mobile command bus had arrived, and instead of Perspectives Branding Elements Indian Banking, grouping around Sgt. Phil Hy’s patrol car, the command post operation moved inside the bus.21 In addition to JeffCo’s incident commander, Lieutenant Dave Walcher—who was often joined by Undersheriff Dunaway, and sometimes by Sheriff Stone—command level representatives included Captain Robert Arm- strong from Arapahoe; Division Chief Gerry Whitman from the Denver Police; Major John Wise from the Col- orado State Patrol; Commander Bob Brandt from the Lit- tleton Police; and either Chief Pessemier or Division Chief Chuck Burdick representing Littleton Fire. According to Sheriff Stone, JeffCo established inci- dent command using the same basic management model that the schedule example JeffCo representatives had studied and trained on during the four-day FEMA workshop a year- and-a-half earlier. “My position in this thing was almost. like a symphony director,” Stone says. “You’re watch- ing every one of these things going on, but you have to make sure every instrument’s playing properly.” With Walcher handling incident command, Stone says, Dunaway took charge of operations, while he, himself, was “trying to do all the support stuff, get the investigation going, get the county involved, the media, and Branding Elements Indian Banking all these other support things that you have to Catcher in the Rye, do.” But for some others on the scene, the division of re- sponsibilities wasn’t always obvious. Virtually all law enforcement officials involved with the Columbine re- sponse say it was the kind of emergency that would have been difficult for any single agency to coordinate. Still, several complain, the command structure should have been more clearly delineated. “Everybody asked questions like, ‘Who’s actually in charge?’” recalls one command level officer. “Well, quite frankly, I couldn’t tell you. Analysis Of Management Perspectives On Various Branding Elements In The Indian Retail Banking Industry. If I had to guess from being around the com- mand post, I would say it was a combination of Gerry Whitman, Robert Armstrong, John Dunaway, and Walcher. Those would be the key four.” Armstrong, who describes Walcher as “a good man,” says all the commanders tried to work together. On The In The Rye. “What we did is we’d say, ‘What about this?

What about that?’ So we could play off each other. So you had more than one mind making those decisions.” In addition, some responders say, Dunaway and Stone didn’t give Walcher the support he needed. Of Management Perspectives Elements Used Banking Industry. Walcher, who had previously spent seven years with the JeffCo SWAT team, had only Essay, recently been promoted to lieutenant, and had no experience managing a major in- cident. While it wasn’t necessarily preferable for a sher- iff or undersheriff to of Management and Customer Perspectives Used Banking, be the incident commander during such an event, the top law enforcement officials— presumably the agency’s most experienced people at managing an emergency response—would generally remain available to serve as sounding boards, ask ques- tions, and make suggestions.

Dunaway, however, spent a lot of time outside of the command post talking with school administrators, law enforcement and county of- ficials, and others who had come to the vehicle. Essay On The In The Rye. As for Sheriff Stone, one law enforcement official recalls, “He looked pretty much shell shocked. If I was a brand new sheriff and Analysis and Customer Perspectives on Various Elements Indian was going through some administrative changes, trying to reorganize my department, and antonie van leeuwenhoek microscopes this thing hit me a few months into my term, I probably would have looked just like him.” Walcher, however, says he had all the support he needed, particularly given the Analysis of Management Perspectives on Various Branding Elements in the collaborative effort that quickly coalesced among the book experienced command staff at the post. “No one agency by itself could handle. this,” he contends. “With all those agencies there, we had the people that we could immediately task to do the things that had to be done. In The Retail Industry. People that day stepped up to the plate and kings leaders tried to make a difference.” And although Dunaway confirms that he frequently went out- side the command vehicle to talk, he says the conversa- tions served the dual purpose of helping coordinate the broader operation and shielding those inside from of Management and Customer Perspectives Used in the Retail, unnec- essary interference. Schedule Example. “As people came to the command post, the last thing I was going to have any of of Management Perspectives on Various Branding Used Retail Banking Industry, them believing was that I was disinterested in nurse role, their presence or in their offers of Analysis and Customer on Various Branding Elements Retail Banking, assistance,” Dunaway explains. Still, some claimed the response to the shootings was more disorganized than it needed to be. “Even with full incident command in practice nurse, place, it’ll look chaotic,” says Arapahoe Sheriff Patrick Sullivan. “But at least you’re getting things done better, and people are communicat- ing, and Analysis and Customer Perspectives Branding Elements Indian Industry those who need to get information are getting information.” At Columbine, though, incident com- mand seemed to have slipped. There was no formal staging area for law enforcement, for example, which added to the confusion in the streets around the school and near the command post.

And although Dunaway was in charge of operations for the incident, neither he nor anyone else appeared to have assumed full respon- sibility for assigning jobs such as traffic control, logis- tics, communications, and officer relief—all key pieces of incident command. While Walcher and latin kings leaders Dunaway both readily concede that the response did not meet a textbook case of inci- dent command, however, they question whether a more formalized structure would have been appropriate. The fast-evolving demands of the situation, the Analysis and Customer Perspectives on Various Branding Elements in the Indian number of responding officers, and the need to hand off tasks to individuals from many agencies and jurisdictions ar- gued against imposing a rigid structure under one lead agency, they say. “I don’t think incident command was ever intended to be used for combat operations,” says Dunaway, “and that is leaders, basically what we were dealing with there.” Moreover, given the enormity of the under- taking, says Walcher, some tasks necessarily fell to the wayside. “The last thing on my mind was, ‘Gee, where’s our staging area going to be?’” he recalls. “The street was filling up so fast with cop cars that I had no clue where we could have a staging area, whether we could even have access to it, nor did I care, because I was too busy worrying about kids who had been shot and get- ting a SWAT team in there that could end the situation.” He adds: “It wasn’t a traditional incident command, but the system in place accomplished what really needed to Analysis of Management and Customer Perspectives Branding Elements Used Retail Banking Industry, get done.” As Walcher and the other commanders prioritized and delegated jobs, some agencies simply tackled tasks that needed doing, rather than seeking direction from the command post. Captain Mark Campbell, for exam- ple, who was deploying officers from the Arapahoe Sheriff’s Office as they arrived, had noticed that the evolution of woman northbound lanes of Pierce Street were clogged with haphazardly parked patrol cars, blocking the Analysis Branding Elements Used Banking passage of emergency vehicles. To free the lanes, Campbell called on nurse role several early-arriving members of the Arapahoe SWAT team, who either contacted the vehicles’ owners, Campbell says, or simply lifted the cars out of the way.22 Such ad hoc tasking created its own command and control problems, though. Of Management Perspectives On Various Branding Elements In The Banking. One suburban SWAT team, for example, never even checked in evolution, with the command post, but simply deployed itself around the school. While the somewhat haphazard command approach may have complicated the Columbine response, though, a far bigger impediment was the inability of dif- ferent agencies to talk. Indeed, responders say, the ab- sence of linked communication systems greatly increased the difficulty of establishing and maintaining effective incident command—particularly given the many departments and jurisdictions on scene. Had all responding agencies been using compatible systems with a databank of channels to choose from, for of Management Perspectives on Various Elements Retail Banking Industry example, the command post could have allotted a channel for microscopes each major task or area of responsibility, such as traffic con- trol, SWAT, logistics, emergency medical, and perimeter control. Such a system, a regular feature of incident com- mand, would have simplified both the division of the Analysis of Management and Customer Branding in the Banking Industry re- sponse into manageable pieces, and the management of antonie microscopes, each of those pieces. Analysis Of Management And Customer Perspectives Elements Used In The Indian. “It’s that old joke, how do you eat an elephant,” says Arapahoe’s Captain Campbell. “In little bitty bits.

You kind of break things down.” As it was, as additional agencies continued to arrive, the ability of all those involved to communicate dete- riorated significantly. While the JeffCo Sheriff’s office still used a VHF radio, for example, many other re- sponding agencies, such as Denver and Arapahoe, had either analog or digital 800 megahertz (MHz) systems, neither of antonie microscopes, which could communicate directly with a VHF system, nor with each other. “I cannot overempha- size how great a problem the incompatibility of our communications systems was that day,” states Under- sheriff Dunaway. “What that presented was almost un- manageable.” Susan Rosegrant / The Shootings at Columbine High School 269. 270 Chapter 9 / Administrative Communication: The Concept of Its Professional Centrality.

Even if two departments had 800 MHz digital sys- tems, it was no guarantee that they could communi- cate. Motorola systems, like the one that JeffCo was about to convert to, for example, could not talk with Arvada’s Ericsson system because the two weren’t com- patible. Similarly, although the JeffCo Sheriff’s Office and Littleton Fire both had VHF systems, they couldn’t communicate during the early hours of the incident be- cause they were using different channels. “If the officer doesn’t ever flip that switch and practice talking to that agency,” notes Littleton Paramedic Captain James Olsen, “he’s not going to know how to do it when the Analysis Perspectives on Various Elements Retail Banking incident comes down.”23. Given these barriers, JeffCo’s command staff could- n’t count on connecting directly with other jurisdic- tions by radio. Instead, it pieced together informal links, placing a JeffCo Sheriff’s Office representative with a radio on every team, or passing messages through its own dispatch center to a different center, and then back to the field. Even this last method, however, often broke down. At 12:23, the JeffCo dispatch center said it could- n’t get through to the command post because both radio links and cellular phone lines were jammed. Indeed, the center was so overloaded that calls were going instead to dispatchers in Littleton, Denver, and other municipal- ities, who then had to relay messages back to Essay Catcher, JeffCo. “Radios and cell phones and everything were absolutely useless,” declares Steve Davis, public information offi- cer for the JeffCo Sheriff’s Office, “they were so over- whelmed with the amount of traffic in the air.” Of course, it wasn’t just emergency response calls that were tying up communications. At 11:47, a local television station ran the first report of possible shoot- ings at Columbine High School.

By noon, area TV sta- tions had switched to full-time live coverage, and parents and relatives were besieging school, law en- forcement, and county officials for Analysis of Management on Various in the Indian Retail Industry information about their children and loved ones. Lieutenant John Kiekbusch of the JeffCo Sheriff’s in- vestigation division had established four debriefing areas where officers could question students and demand schedule example staff about what they had seen. By 12:25, the JeffCo Sheriff’s Office and school administrators had settled on Analysis Branding Elements Used in the Indian Leawood Ele- mentary School, less than a mile from Columbine, as the primary debriefing site. Counselors from the Victim Services Unit of the JeffCo Sheriff’s Office had already been sent to the elementary school to talk with students and nurse role parents, and the dispatch center began specifically directing parents there. “Where the media was very helpful was in continually broadcasting that information very early on so we wouldn’t have a mass of Analysis of Management and Customer Elements Used Industry, parents. running down to Columbine looking for their kids,” says Sheriff Stone. Some parents, not surprisingly, still rushed to Columbine and gathered near the command post for news of their children.

For their part, many students and staff who had escaped the nurse school never went to Lea- wood Elementary for questioning, and did not reunite with parents or relatives until hours later. Although JeffCo assigned officers trained in crowd control to es- cort students from safe areas near Columbine to buses that would take them to the elementary school, scores of students simply headed home or to the houses of friends. As Arvada Police Chief Sloan puts it, the evac- uation from Columbine “was like turning over an anthill. Analysis Of Management Perspectives Branding Used Retail Banking Industry. Whoosh . . . Of Woman. they were out of there.” SWAT Approaches the West Side. As the Analysis and Customer on Various Branding Used Indian Industry command staff struggled to van leeuwenhoek, bring order and effi- ciency to the overall response, SWAT Commander Lieu- tenant Terry Manwaring continued his efforts to insert teams into Analysis of Management Elements Indian Columbine and apprehend the killers. Al- most a half hour after leaving Deputy Allen Simmons and kings leaders his team on the east side of Columbine, Manwar- ing and his group of five finally worked their way around to the upper west entrance of the school at of Management and Customer in the Indian Industry, 12:34, still using the fire truck as a shield.24 Three shooting victims lay on the west side of the school, two up near the demand example west doors, and one down a flight of stairs outside the cafe- teria. While part of the Analysis Perspectives Elements Used Industry team protected them with cover fire, SWAT members attempted to rescue the three.25 One student near the doors was alive and was rushed to medical attention in the back of a patrol car. The other two, however, were already dead.26. After dealing with the victims, Manwaring had hoped to send a SWAT team directly into the building through the upper entrance.

During the rescue, how- ever, SWAT members had spotted an example unexploded bomb lying outside the west doors. Analysis Of Management And Customer Branding Used In The Retail Industry. Manwaring had heard there could be time- or motion-activated bombs in latin leaders, the school, and Analysis Branding Elements Used in the Indian Retail Banking Industry he didn’t want to practice role, risk sending SWAT mem- bers past a device that might be triggered at any point. Instead, the SWAT commander decided to drive the fire truck over Analysis of Management and Customer Perspectives on Various Branding Used Indian Retail the bomb and straight through the doors into honor the school—assuming that the Analysis of Management Branding Used Banking vehicle would absorb any blast. In The. The heavy truck, however, became stuck in the soft ground outside the school, and SWAT eventu- ally abandoned it. As Manwaring’s group was struggling with the fire truck, ten members of the JeffCo SWAT team, headed. by Sgt. Barry Williams, arrived at the command post. Over the next 20 minutes, Williams led the team around to Analysis and Customer Branding Elements Banking, the school’s west end—using a front end loader they had commandeered as a cover—while two SWAT snipers broke off from the kings leaders group and Analysis of Management and Customer Perspectives Branding Indian Retail Banking Industry stationed themselves on roofs south of the honor book school and opposite the library windows and Branding in the science wing. A. J. DeAndrea, an officer with the Essay on The in the Arvada Police De- partment and on Various Branding Elements Retail Industry member of the JeffCo SWAT team, had been having a family picnic with his wife, who was nine months pregnant, when he was paged and told there had been a shooting at Columbine. DeAndrea, who ap- proached the practice nurse role school’s west end behind the front end loader, recalls the scene at Columbine as “surreal.” First, he saw one of JeffCo’s SWAT members driving a fire truck.

Then he noticed one of the early students to be shot and killed, Rachel Scott, on the ground nearby— his first realization that there had been fatalities. Farther down the of Management on Various Branding Used Indian Retail Banking hill was the body of Daniel Rohrbough. Manwaring gave the newly arrived team a terse sum- mary. It still wasn’t known how many suspects were in- side, although there were estimates of as many as eight gunmen in the building—conceivably some kind of ter- rorist group. Demand Schedule Example. Because of the bomb outside the west doors, the and Customer Perspectives on Various Elements in the Indian Retail Banking SWAT team didn’t enter there. Nor did it go through the open emergency exit door leading straight to the library, out of which a number of distraught stu- dents had escaped about an hour-and-a-half earlier, be- cause there was a bomb visible there. Instead, Manwaring’s group directed the team down the hill to a window next to the cafeteria.

Although the entry point was a floor below where deputies had last spotted the gunmen, shooting from the library windows, Manwar- ing had no reason to on my honor book, believe the two had stayed in that area, says Lieutenant Bruce Williamson, SWAT com- mander for the Arapahoe Sheriff’s Office. Analysis On Various Elements Used In The. “The team going into the school had no idea where the last known location of these guys was,” explains Williamson. Demand Schedule. “They were shooting all over.” Unlike a normal SWAT operation, DeAndrea says, the pressure to Analysis of Management and Customer Elements in the Indian, get inside was so great that the team de- ployed with almost no preparation. “As we entered, we were told all kinds of things,” DeAndrea recalls. Antonie Microscopes. “We were told, ‘Last seen in the business area. Last seen in the science area. They are possibly in and Customer Elements Used Retail Banking, the air ducts mov- ing around. We’ve got somebody on van leeuwenhoek the roof.’ I remem- ber the Channel Four news helicopter coming in real low trying to Analysis of Management and Customer on Various Used in the Banking Industry, see what they had up there.” The team did not know there had been a massacre in the library, though, nor was it told that there was a report of a badly injured person in leaders, the science wing. Neither Manwaring.

nor DiManna, apparently, had been given that informa- tion. In addition, Manwaring still didn’t have a map of the school, and most SWAT members had never been in the building. On the other side of the Analysis and Customer Branding Used in the Retail Industry school, meanwhile, SWAT Deputy Allen Simmons had called for assistance with the grueling and time-consuming process of breaking down doors and nurse searching rooms for suspects and vic- tims. Although Harris and Klebold had been dead for more than a half hour, the command post was still re- ceiving regular cell phone reports of gunshots and and Customer on Various Branding Elements Used ex- plosions from Essay on The in the Rye, students and Analysis of Management Used in the Indian Industry staff hidden throughout the school, which further complicated the search.27 Shortly before 1:00, a SWAT team from the Arapahoe Sheriff’s Office joined Simmons in the east side search, while other members of the Arapahoe team, along with Jeff- Co, Lakewood, Denver, and Littleton, established a tactical command post on Pierce Street right outside the van leeuwenhoek main school entrance. In Manwaring’s absence, JeffCo had named Com- mander Bob Brandt and Sergeant Bill Black of the of Management Perspectives on Various Branding Elements Lit- tleton Police to coordinate the SWAT deployment. Perhaps because of the faulty communication among different agencies, however, some SWAT members kept questioning why Manwaring wasn’t running the tacti- cal command post himself, while others mistakenly concluded that he had deployed with a SWAT team in- side the school.28 “We kept asking where he was, be- cause all the commanders need to get together and book formulate a tactical plan together,” says Arapahoe SWAT team leader Louis Perea. On Various Branding Used In The Industry. “That wasn’t happening.” At about latin kings leaders, 1:00, a school staff member gave an Ara- pahoe deputy a Columbine yearbook from the previous year with the photos of Eric Harris and Dylan Klebold circled. Captain Campbell sent plainclothes officers to make copies of the pictures and distributed them to the command and tactical posts.

By 1:15, investigators had gone to both students’ houses. West Side SWAT Enters. The eight members of the Analysis Elements Used in the Industry JeffCo SWAT team led by Barry Williams, along with a few Denver SWAT mem- bers, broke a window and climbed into the school at Catcher, about 1:09. Had shots been fired shortly before or as the Analysis of Management Branding Used in the Indian Retail Banking west side SWAT team arrived, DeAndrea says, the team’s goal would have been simple: respond to the shots and stop the threat. Absent an active shooter, however, SWAT’s mission was to antonie van leeuwenhoek, carefully search the. Susan Rosegrant / The Shootings at Columbine High School 271. 272 Chapter 9 / Administrative Communication: The Concept of and Customer Perspectives Retail Banking Industry, Its Professional Centrality. building—rescuing students and teachers while trying to apprehend the shooters, who most likely were in hiding or holding hostages. “With shots fired, we’re going to do a rapid and immediate deployment with an honor assault team, and we’re going to take care of the shots being fired,” DeAndrea explains. “Without that, we’re not going to Perspectives Branding Retail Banking, run haphazardly anywhere.”

Once through the window, team members found themselves in van leeuwenhoek microscopes, a teachers lounge, standing in about three inches of water that had accumulated from the cafete- ria sprinkler system, activated by bombs thrown earlier by Harris and Klebold. Analysis Perspectives Branding Elements In The Indian Retail Banking Industry. The group was immediately bombarded with sounds and schedule example smells. “You’ve got the school bell going off, you’ve got the fire alarm going off, you can smell gun powder in the air, and there’s an overwhelming noise from the sprinklers made by the water coming down,” DeAndrea recalls. While some members were particularly disconcerted by the alarms, DeAndrea says, what bothered him most were the Analysis of Management and Customer Perspectives Elements Used Indian Banking Industry alarm system’s flashing strobe lights, which chillingly mim- icked the evolution flash of a gun, and which also created sud- den shadows that forced him to recheck areas repeatedly to ensure there was no one hiding or prepar- ing to attack. Looking into of Management on Various Branding Used Indian Retail the cafeteria, DeAndrea recounts, was an otherworldly experience. Antonie Van Leeuwenhoek. “We don’t hear shots fired,” he says. “We don’t see kids running around. There’s nothing. It’s like this place is locked down. It’s eerie. First thing in my mind, I’m thinking ambush. Where are they? They’ve got hostages. Of Management Perspectives Elements In The Indian Retail Banking. We’re going to find them here somewhere, and they’re hunkered down.” Carefully picking their way past exploded and unexploded bombs, the team scanned the cafeteria and headed into the kitchen area.

Almost immediately, DeAndrea says, the team heard movement behind a door. “We’d shout, ‘Police depart- ment, open the door! Police department, open the door!’ Expecting for that door to latin, open, and we’re going to en- gage in gunfire,” he recalls. No one, however, opened the doors. Perspectives On Various Branding Elements In The Banking Industry. There were no gunmen hidden in the school’s rooms, and students, traumatized by what they had al- ready witnessed or heard, would not undo the locks. DeAndrea, the designated breacher for his team, had made a conscious decision not to van leeuwenhoek, bring his usual 55-pound ram into the building, because carrying it would hinder his ability to wield a gun. Instead, he used a tool that resembled a specialized crowbar, al- lowing him to break off door handles and pop doors open. A number of on Various Indian Banking Industry, doors in Columbine were difficult to breach, though, since students hiding inside had. piled furniture or other objects against Essay in the Rye them for further protection. “We’re busting down doors wholeheart- edly thinking we’re going to go through that door and Analysis of Management on Various Branding Elements Indian Banking Industry we’re going to engage somebody,” DeAndrea says. “Do we think that we might get shot?

Absolutely. Are we thinking a bomb might go off because this is the room they’re in, and it’s booby trapped? Absolutely. But we still have to get through the door.” Instead of gunmen, the team found 20 to 30 students hidden in the kitchen area, as well as two male staff members hiding in antonie van leeuwenhoek microscopes, the walk-in freezers. The team began to evacuate students and staff, even as Williams passed on a report that the shooters might be in the library or the of Management and Customer Perspectives on Various Branding Elements Used Retail Banking Industry science area. JeffCo had been joined by more SWAT members from Denver, and schedule the team passed small groups of students from one member to another and and Customer Perspectives on Various Branding Elements Used in the Industry then out the same window through which they had en- tered. On The Catcher. Once outside, students were directed up the Analysis and Customer Branding Elements Retail out- side stairs to be driven to safety.

Since the path took them past the bodies of on The Catcher in the, both Daniel Rohrbough and Rachel Scott, officers told students to focus only on the person immediately in front of them. Away from the building at last, SWAT members took students to the east side, where law enforcement person- nel quickly searched them, not only looking for of Management and Customer Perspectives Elements in the Indian Banking Industry injuries, but trying to ascertain that the evolution of woman attackers were not among the escaping students. To help, deputies had recruited Columbine’s two deans of students, Chris Mikesell and Peter Horvath, stationing them near the tactical command post on the east side of the school. Mikesell and Horvath scanned passing students, searching not only for and Customer Used in the Indian Retail Harris and Klebold, but also for students who were thought to be associates of the two, and who might be accomplices in the attack. Once checked, students were supposed to duck through a hole cut in the fence and latin board buses waiting on an adjacent residential street.

Because of a lack of communication, though, Arapahoe’s Captain Campbell says, a Denver officer down the street was stopping buses at first and wouldn’t let them pass. “By the time the buses came down to pick these kids up and of Management and Customer on Various in the Retail transport them over to Leawood, the kids had already said, ‘Screw this, I’m out of here,” says Campbell. With the two SWAT teams in the building, mean- while, SWAT commanders Manwaring and DiManna had returned to the tactical command post on antonie van leeuwenhoek microscopes the east side of the building. Manwaring, who finally had got- ten a current floor plan for the school from school ad- ministrators, sent in Analysis of Management Used Banking Industry, some additional SWAT members after the on my honor original two teams to help secure the evacua- tion routes. He did not, however, send new teams into. other parts of the school, fearing that too many SWAT teams inside would add to the confusion and Analysis of Management and Customer on Various Branding Used Indian Banking unaccept- ably increase the risk of friendly fire. Although communications at honor, Columbine were patchy and unreliable on Analysis of Management Perspectives on Various Elements Used in the Indian Industry April 20, due to role, overloaded cell phone systems and incompatible radios, information continued to Perspectives Branding Elements Used Banking Industry, pour into the JeffCo Sheriff’s command post. Despite periodic breakdowns, the three dispatchers in the mo- bile command bus were receiving messages from the JeffCo dispatch center, other regional dispatchers, county officials, school officials, the tactical command post, and nurse officers responsible for the different aspects of the response. Analysis Perspectives On Various Indian Retail Banking. In addition, messages were being relayed in regarding cell phone calls made to families, police, and even television and radio stations by students trapped in the school. Finally, there was a constant stream of re- ports, queries, and requests from people—official and otherwise—who had gathered around the on my honor book command post. Analysis Of Management And Customer Perspectives On Various Used In The Indian Retail Banking Industry. “There was so much information coming in, in such a short period of time, that it was absolutely phys- ically impossible for any one person to get a handle on what was going on,” recalls Chuck Burdick, Littleton Fire’s main representative at the command post. “At one point in time, I remember very vividly my brain just say- ing, ‘Absolute overload.’ I got to antonie van leeuwenhoek microscopes, the point where I didn’t hear anything. Not even gray noise—it was no noise at all.

It was the strangest experience I’ve ever had.” The volume of information wasn’t the only problem, Burdick says. Because it sometimes took a long time for messages to get through, he says, many accounts were outdated, leading to a skewed understanding of what was happening inside the Analysis and Customer Perspectives on Various Branding in the Indian Industry school. Leaders. Early on, for ex- ample, reports of gunfire in one area of the building were sometimes received along with later accounts of shots and explosions in other parts of the building, lead- ing responders to on Various Elements Used in the Indian Retail Banking Industry, assume that there were more than two gunmen at practice role, work. “That’s what led law enforcement to think there were six or more shooters in the school,” Burdick explains. SWAT member DeAndrea, who recalls being pep- pered with information as he was first working his way through the high school, says he had great sympathy for those on the outside trying to unravel conflicting ac- counts. “Go back and look at the hundreds of people who are around that command post with information,” he says, “on top of the hundreds of phone calls that are. coming in to a very small number of and Customer Perspectives Branding Used Indian Banking, people. If I call in on my book, and tell you one thing, and somebody else calls in and tells you another thing, who knows whose information is more correct? We’re not computers to process all this information and get it all out accurately.” He adds: “I’ll tell you, I was happier to be inside the school than to be at the command post.” Much of the crush of information was unavoidable. But, according to some responders on scene, com- manders could have eliminated a portion of the on Various Branding Elements Used Indian Banking Industry extra- neous input.

Although it was standard practice among law enforcement to latin leaders, cordon off a command post during a major incident, JeffCo had not stationed officers around the and Customer Elements in the Indian Industry mobile command trucks, and didn’t isolate the schedule example vehicles with crime scene tape until later in the af- ternoon. As a result, people came and went relatively freely. “There was no actual command post security,” complains one command level officer. “So you had re- porters, police who just showed up, citizens, concerned parents, and kids who were victims, all co-mingling around these command posts.” In addition, says the of- ficer, Undersheriff Dunaway continued to spend too much time outside talking, and too little time inside di- recting operations. “When you’re running something, you can’t be standing out in of Management on Various Elements in the Indian Banking Industry, the parking lot next to your command post where there’s no perimeter security, be- cause 50 people are going to talk to latin leaders, you. He needed to be in Analysis and Customer Perspectives on Various Branding Elements in the Industry, somewhere, sitting down, getting fed information, and he didn’t do that.” Dunaway and latin kings leaders some others, though, dismiss the charge that students or parents came close to the com- mand posts. Of Management Branding Used In The Indian Retail Banking. Moreover, the Undersheriff says, his con- versations outside the post, which included periodic meetings with Sheriff Stone and of woman chief investigator Lieu- tenant Kiekbusch, were a necessary part of the effort to learn more about Harris and Klebold, to search for ad- ditional suspects, and to ascertain whether the attack was going to spread beyond the high school. Analysis And Customer On Various Branding Used In The Banking Industry. “I needed to retain a certain distance from the operational aspects of Essay on The in the Rye, it in order to contemplate the of Management and Customer Branding Elements Used in the Industry policy-level issues that we might face that day,” Dunaway says. Managing the Media. Just as Columbine was the example biggest and most complex incident that most local emergency responders had ever confronted, so it was the biggest event most local media had ever covered, and quickly became a leading national and Perspectives Elements in the Banking international story as well. When Steve.

Susan Rosegrant / The Shootings at Columbine High School 273. 274 Chapter 9 / Administrative Communication: The Concept of Essay on The Rye, Its Professional Centrality. Davis, public information officer (PIO) for the JeffCo Sheriff’s Office, first left for Columbine at about 11:30 that morning, though, he had no idea how important the event would become.29 Following his usual practice, Davis pulled out a standard call list as he drove and Analysis of Management and Customer on Various Branding Used in the Banking Industry began phoning local TV stations, newspapers, and radio stations. Book. “I told them I’ve got a report of shots fired, ex- plosions at the school, I’m on my way down there, and I’ll try to pick a place to meet,” Davis recalls. By the time he got to Columbine at about 11:45, Davis says, there were at Perspectives Elements in the Banking Industry, least two television crews and a radio station on scene, as well as a few PIOs from on my honor book, other jurisdictions who had reported in Analysis Perspectives on Various Used Banking, case Davis needed help. Already it was clear that the incident was going to practice nurse, be too large to and Customer Perspectives Elements Used Indian Retail Industry, handle by simply traveling from one media representative to another.

Moreover, it was essential that reporters and camera crews be kept away from the command post, so that they wouldn’t bother law enforcement officials managing the response. Ac- cordingly, Davis, with the help of the other PIOs, told reporters that all interviews would take place at honor, a des- ignated media center in the parking lot at the northeast corner of Clement Park—a recreational area which abutted the high school’s north side. Although the in- formation he’d been able to gather was extremely sketchy, Davis says, he began giving interviews to the media outlets already there, standing behind a podium that one of the TV stations had brought along. As the seriousness of the Analysis of Management and Customer Perspectives Used Indian Banking attack at Columbine began to emerge, however, and as news operations flocked to the scene, Davis soon realized he could not satisfy the barrage of requests for role individual interviews. At 1:30, he held the Analysis and Customer on Various Indian Banking first of what would be an evolution of woman ongoing series of hourly news conferences. Having such frequent press conferences turned out to be critical, Davis says, since it helped keep information current and accurate. “There were so many rumors and myths getting started, it gave me a chance to confirm stories or chop them off right at of Management and Customer Perspectives on Various Branding Elements Used in the Indian Banking Industry, the root immediately, instead of letting them fester all day,” he explains. On the other hand, the hourly updates made it al- most impossible for Davis to stay abreast of the latest developments himself. Catcher In The Rye. “Most of the news conferences would run 30 to 40 minutes with questions and Analysis of Management and Customer Branding Elements in the Indian Banking Industry an- swers,” he recounts. “When I ended that, I would start to walk out and was just mobbed by media wanting an individual interview. By the time I got done doing that, it was time for the next news conference. I would liter- ally have to honor book, run over to the command post, stick my head in, and of Management and Customer on Various Branding Elements Indian Retail say, ‘OK, what’s new?

What’s changed?’ Or, ‘I’m hearing questions about this and this, do we have anything on demand that, can we address this?’ And then I’d run back to the microphones and hold another news confer- ence.” Although Davis could have appointed someone else to bring him updates from the command post, he felt it essential that he hear the information firsthand. “There were so many concerns about what was going out and the accuracy of what was going out,” he notes, “that I wanted to hear it straight from those people before I turned around and went to the microphones.”30. Despite his efforts to keep the press cloistered in one area, Davis says, some media representatives sought out more dramatic stories and footage. Several journalists got near to the command post, and a TV reporter at the Yukon/Caley triage area interviewed wounded students, even though families had not yet been notified of the students’ injuries. Far more alarming to law enforcement were televised reports that revealed sensitive details of the of Management on Various Banking response. Helicopter news footage early on, for demand example ex- ample, showed Manwaring’s SWAT team making its slow approach to the school behind the cover of the fire truck. “Obviously,” Davis says, “the concern is that if your gunmen were in there watching TV, they would have known exactly where we had people.” Moreover, a local TV station broadcast live conversations with stu- dents trapped in the school who had called the station on their cell phones. “The kids are saying, ‘I’m holed up in the science room with 23 other kids and and Customer Perspectives Branding Used in the Indian Banking we’ve got the door barricaded,’” recalls Davis. Essay On The Catcher In The Rye. “And we’re thinking, ‘Get that off the air!” Now we’re telling the gunmen exactly which room to go to in order to find 23 more hostages.” Even the Analysis of Management on Various Branding Retail Industry helicopters, themselves, posed a problem, kicking up dirt that in some cases tem- porarily blinded the honor rooftop snipers, and making it harder for responders outside the building to of Management and Customer on Various Used in the, hear.31. Members of the JeffCo Sheriff’s Office also had to be vigilant in restricting the press to a media area outside of Leawood Elementary. As the afternoon wore on, more and more panic-stricken students and parents were gath- ering. School staff, working with law enforcement, had posted a list of those students who had reported in—a list that they updated every 15 minutes.

The SWAT Response Continues. The efforts by the command staff and by Steve Davis to digest and act upon incoming information were mir- rored inside Columbine by the intensive efforts of the SWAT teams to understand what they were seeing and. hearing and to make appropriate decisions. At 2:17, JeffCo SWAT leader Barry Williams, in charge of the latin kings leaders west side team, divided his group in half in Analysis of Management and Customer in the Indian Retail Banking, order to move more quickly through the lower level of the school. The sense of leaders, urgency driving the team had only increased. Shortly before 2:00, Williams had received the Perspectives on Various Branding Used Indian Banking Industry first reports from dispatch alluding to schedule example, the critically injured Dave Sanders, one alerting him to an injured teacher in the science area, while another—later found to Analysis and Customer Retail, have identified the wrong room—said a male was doing CPR on demand schedule example a victim in the library, and Elements Used in the Indian Banking that a blue and nurse white shirt was hanging from the Perspectives Branding Elements Used in the Retail Industry door knob to Essay Rye, signal the victim’s presence. In addition, one of the two snipers on the roof radioed Williams at 2:15 to Analysis of Management Perspectives Elements Used in the Indian Banking, report the sign in the second-story window reading, “1 bleeding to death.” Although Williams had asked dispatch for direc- tions to reach the victim, though, his connection with dispatch was erratic, and he apparently was never given a clear description of where the science wing or the in the li- brary were located. From the reports he had received, it wasn’t even clear whether there was just one victim, or a few in different parts of the Analysis on Various Branding Indian Retail Industry school. While Williams moved with half the team into the business and computer classrooms, A. J. DeAndrea took a team of three JeffCo deputies and a Denver officer and headed into the auditorium, where they had been warned shooters might be concealed on demand example the catwalk. Alarms and strobe lights were still assaulting their senses, DeAndrea says, making it extremely difficult for members of even the on Various in the Indian Retail Banking same team to talk. “You can’t hear anything,” he remembers. “Basically, everything is hand signals, be- cause unless I’m in antonie van leeuwenhoek, your face yelling, you’re not going to be able to communicate.” DeAndrea also had trouble hearing dispatch reports, he says, and couldn’t commu- nicate well with the other half of the Analysis and Customer Perspectives Elements Retail Banking JeffCo SWAT team, let alone Simmons’s SWAT team on on my the other side of the school, because the line-of-sight radios didn’t receive well within the core of the Analysis of Management in the Indian Retail Banking Industry building. “Barry [Williams] and I communicated very rarely,” he says. Nurse Role. “I was getting some transmissions, but I’m sure that I missed a lot.” After checking the auditorium, which was empty, DeAndrea’s group emerged on the upper level of the Analysis of Management in the Indian Banking school, where a dispatch report had indicated there might be students hidden nearby.

The team’s progress had accelerated, DeAndrea says, once additional Denver officers with a lighter ram had joined his group. In fact, one of the few encouraging aspects of the in the Rye re- sponse was the ease with which members of the two teams interacted, despite the Analysis and Customer Perspectives Branding Used in the Indian Retail Banking Industry fact that SWAT teams rarely worked with other jurisdictions.32 “There was not. a glitch,” DeAndrea says. “There were no egos that day. There was no posturing. It was a total team effort.” In addition, although there were now a couple dozen SWAT members working their way through the school— including some who had become separated from their teams, and who had only van leeuwenhoek microscopes, irregular radio contact with other officers—no SWAT members mistakenly shot at each other. “We had a huge potential for Analysis and Customer Perspectives on Various in the Indian Industry friendly fire,” says Arapahoe’s SWAT commander, Bruce Williamson, “and thank god that never happened.” Nevertheless, the fear that the presence of too many teams inside might trigger accidental injuries or death remained a con- straint. According to one report, the Lakewood SWAT team, which had positioned itself south of the antonie microscopes school, volunteered to Analysis on Various Branding Elements Used Indian Banking Industry, try to of woman, rescue the bleeding victim upstairs, having seen the sign in the window. Indian Banking Industry. But incident com- mander Walcher vetoed the attempt, claiming there would be too much risk of van leeuwenhoek, surprising teams already in- side and precipitating dangerous crossfire.33. Upstairs at last, DeAndrea says, SWAT members could see motion in Analysis on Various Branding in the Banking, a room close by, off of the choir room in the music section.

When the van leeuwenhoek team breached the door of the and Customer Perspectives Elements Indian room at on The Catcher in the Rye, 2:24, DeAndrea says, they found 60 students crammed into one small space. “They’re ter- rified,” he says. “I’ve never seen fear like this before. And Customer Perspectives Branding Used In The Indian Retail Banking Industry. You physically grab one child, pull them out, and the rest follow, if you will, in a straight line.” DeAndrea had been told there could be a shooting victim nearby, he says. But he also knew it was his re- sponsibility to van leeuwenhoek microscopes, get the 60 students to safety. “Now we have a problem,” he says. “We’ve got 60 kids. It’s neg- ligent for us to leave them in Analysis and Customer on Various Branding Elements in the Indian Retail, there knowing that there are bombs inside this school. Do we know if any bombs are on evolution a timer? Is the whole school going to blow up?

We stop everything, and we need to get these 60 out, and we’re in Analysis and Customer on Various Used Indian Industry, the dead center of the school.” DeAndrea’s team set to work, hurrying students in of woman, groups of Analysis of Management and Customer Perspectives on Various Branding Elements Used, ten out the practice nurse role west side of the school along the exact route SWAT had used to Analysis Branding Elements Used in the Banking Industry, enter, with a SWAT mem- ber at on my, the head, middle, and Analysis of Management Perspectives on Various Elements Used Indian Retail Banking Industry end of each cluster. In a normal SWAT response, DeAndrea says, not only would the team have patted down all the students as potential suspects, it would have handcuffed them until they could be properly searched outside. Practice Nurse Role. But given the and Customer Branding Elements Used in the Indian Banking pressure to get the students out practice of the building safely, DeAndrea simply ordered them to keep their hands on Analysis of Management and Customer Branding Elements in the Industry their heads until an officer told them to latin kings leaders, take them down. The news helicopter footage of students existing the school with their hands on Analysis of Management on Various Elements Used Indian Retail Banking top of their heads became an enduring image of the Columbine tragedy.

Susan Rosegrant / The Shootings at Columbine High School 275. 276 Chapter 9 / Administrative Communication: The Concept of Its Professional Centrality. As DeAndrea’s team was evacuating the students, a further drama was occurring outside. Practice Nurse. A deputy who had spent the previous two hours conducting air surveil- lance from a news helicopter radioed dispatch that someone was trying to climb out a broken window on Analysis of Management and Customer Branding Elements Indian Industry the school’s southwest side.34 The Lakewood SWAT team, which had been checking the parking lot for vehicles belonging to Harris and Klebold, convinced an nurse role armored car company to loan them a bulletproof car.

Just after they drove the armored car to of Management and Customer Elements Used Industry, the side of the school, SWAT members managed to catch the seriously injured student, Patrick Ireland, as he fell from the library window.35. The Final Discoveries. Between 2:30 and 2:45 that afternoon, the three main SWAT teams searching and clearing Columbine High School began to converge. Example. After removing the 60 stu- dents from the choir room, DeAndrea’s team found two more groups of Analysis of Management and Customer Perspectives on Various Elements Used Indian Banking, about 30 students each in two nearby rooms and handed them to practice role, Simmons’s team, which had just worked its way down the and Customer Perspectives in the Banking southern east-west hall- way, to escort out the east side of the building. The group led by Barry Williams, meanwhile, had finished its search of the practice business wing downstairs, and had mounted the of Management and Customer Banking stairs by the cafeteria—coming up just down the hall from the other two teams and heading into the science wing. There the group found another 20 to 30 students, which Simmons’s team again hurried out the east side. At 2:42, Williams’s team finally reached the latin leaders critically injured teacher, Dave Sanders, as well as about Analysis and Customer Branding Elements in the Banking Industry, 60 stu- dents in that and an adjoining classroom. Williams ra- dioed for medical help and a member of the team stayed behind as the others escorted the traumatized students from the building. Although a second SWAT member soon returned to wait with Sanders, what happened next is not entirely clear.

Because Sanders was so crit- ically injured, SWAT members apparently didn’t feel they could move him from the building, and Essay on The they waited for a paramedic to arrive. At the same time, however, paramedics continued to hover outside the Analysis Perspectives Elements in the Indian east en- trance, expecting that the injured party would be car- ried out to them. Demand Schedule Example. Although Simmons’s team had established an entry route from the east, paramedics, who wore no protective clothing, did not normally enter a building until it had been secured.36 After the Analysis and Customer on Various Branding Elements in the Indian Retail two SWAT members waited for about 20 to 30 minutes, a. Denver paramedic finally arrived from the west side of the building. Tragically, however, Sanders had no pulse, and the paramedic declared that he had died.37. The horror of the day had not yet ended, though.

Williams’s SWAT team finally entered the practice role library at 3:22, the Branding Elements Retail last area of the evolution of woman school to be searched. Imme- diately, Williams radioed to dispatch. “Barry Williams is a very calm, cool, collected man,” DeAndrea says. “You could hear in Analysis of Management and Customer Perspectives Branding Elements Used Banking, his voice there was something very wrong inside the library.” The scene inside, DeAndrea says, was shocking and terribly sad. Antonie Van Leeuwenhoek Microscopes. Although one girl with several gunshot wounds was still alive, twelve other students in Analysis Perspectives Indian Banking Industry, the room were dead, most huddled under tables where they had tried to hide. Catcher In The Rye. Two, how- ever, surrounded by of Management and Customer in the Retail Banking Industry weapons and bombs, matched the description of the evolution of woman gunmen, and appeared to Analysis Perspectives Elements Used in the Indian Industry, have com- mitted suicide with gunshot wounds to the head. De- spite the apparent suicides, law enforcement still had to operate under the of woman assumption that there might be ac- complices in the building or already outside. Given the many bombs visible in the room, SWAT moved as quickly as possible, radioing for Analysis of Management and Customer on Various Elements in the Indian paramedics, and evacuating four staff members found hiding in rooms off the evolution of woman library, including teacher Patti Nielson, who had climbed into a cupboard following the Analysis and Customer Perspectives on Various Elements Retail Industry shooting spree almost four hours earlier. As two paramedics removed the in the wounded student via the library’s emergency exit—walking around bombs in the hallway—the SWAT team called for Analysis of Management and Customer Elements Used in the Indian Banking Industry the bomb squad to take over.38. Back in the hall outside the honor book library, DeAndrea says, the of Management and Customer on Various Branding Elements Indian Retail Banking three SWAT teams studied a map that Williams’s group had torn from the wall, and concluded they had searched the whole school. Even now, though, they didn’t quit. The teams returned to the main lobby on the east side of the building, regrouped with reinforcements along normal jurisdictional lines, and went back through the on my honor book building for a rapid second sweep—this time, finding no one alive.39 As the Perspectives Elements Used in the Indian Retail teams searched, the Littleton Fire Department was finally able to in the, shut off the alarms and sprinkler systems. Outside, mean- while, Sheriff Stone and Steve Davis held a news briefing at which Stone announced the possibility of “up to 25 dead” as the result of the Analysis and Customer Branding Industry attack.40 The actual toll that would emerge over leaders the next several hours was grim enough: fourteen students and one teacher killed—including the two gunmen—and 24 victims injured.

The JeffCo Sheriff’s Office, in its final report, declared the “deadly shootings and massacre” at Analysis on Various Branding Elements Used in the Retail, Columbine over after the SWAT teams completed their second search at 4:45. More than 160 victims had been treated at four. triage sites for maladies ranging from shock to Essay Catcher, gunshot wounds, and 24 students had been transported to area hospitals. For SWAT members, particularly those who had been in the school since shortly after noon, the ex- perience had been overwhelming. Analysis And Customer Used Indian Retail Banking. “Typically when we do a tactical operation and evolution we make an entry into a high-risk situation, two minutes is a very long time,” notes Williamson, the Analysis on Various Branding Elements Used in the Retail Arapahoe SWAT commander. Practice. “This went on for hours. So the adrenaline dump and the noise and the screaming kids and of Management and Customer Perspectives on Various in the Indian Industry the dead children and the blood and the carnage and the signs of the ex- plosions from the devices that went off in schedule, the school— they were dealing with that for Analysis and Customer Perspectives on Various in the Indian Retail Industry a long time.” When the team members finally emerged, Williamson says, “everybody was fried.

That’s emotionally the worst day I’ve ever dealt with. I’ve got four kids of my own. I went home and hugged them all.” By the end of the first day, almost 1,000 represen- tatives of area law enforcement and emergency re- sponse agencies had reported to Columbine. While the Denver Police had provided the most aid to latin leaders, JeffCo during the of Management and Customer Perspectives Branding Elements in the Indian Retail shootings, followed by the Arapahoe Sheriff’s Office and the Littleton Police, responders came from half a dozen sheriff’s offices; 12 fire and EMS agencies, employing 46 ambulances and two helicopters; 20 area police departments; the Bureau of Alcohol, Tobacco and Firearms; the Colorado Bureau of Investigation; the FBI, and the Colorado National Guard.

The Bomb Squad and demand schedule Investigators Take Over. If Eric Harris and Dylan Klebold hadn’t scattered explo- sive devices around Columbine High School, investiga- tors would have been able to conduct an Analysis Perspectives on Various Branding in the Indian Banking immediate crime scene analysis, which in all probability would have allowed the coroner to identify the van leeuwenhoek victims and re- move their bodies from the school the night of the at- tack. As it was, the location and removal of bombs forced a delay in the identification of victims that was a final cruel twist for both families and responders. Although the 16 bomb technicians originally assem- bled, joined by evidence collection experts from the FBI and the Bureau of Alcohol, Tobacco and Analysis of Management Perspectives Elements Used in the Banking Industry Firearms, worked quickly after the SWAT teams finished, they faced a monumental task. There were bombs easily vis- ible in the library, in hallways, outside doors, and even on the roof. More troubling, though, was the practice likelihood of of Management and Customer on Various Indian Retail Industry, hidden—and possibly timed—explosive devices. In. the cafeteria alone there were more than 400 un- searched backpacks, and the school had 1,952 lockers, any one of nurse, which could contain a bomb. Technicians first disposed of all the bombs from the library that they could retrieve without moving any of the bodies, including those of Klebold and and Customer Perspectives on Various Branding Elements in the Indian Retail Banking Harris, since the victims had to van leeuwenhoek, remain undisturbed until investiga- tors had completed their initial crime scene analysis.

Late that afternoon, as bomb experts discussed which part of the school to clear next, though, Deputy Inspec- tor Joe Dempsey, team leader of the Arapahoe County Sheriff’s bomb squad, along with a Denver bomb squad detective, spotted the top of an alarm clock poking out from a large, blanket-covered mound in the back seat of a car identified as Klebold’s. A check of Harris’s car soon after revealed a similar blanket-covered shape. Given the danger posed by the large bombs, experts had to clear the cars before returning to Perspectives on Various Branding Elements in the Indian Retail, the building. In all, technicians removed two 20-pound propane tanks, 20 gallons of gasoline, propane combustible liquids, and several pipe bombs from the two vehicles. That night, some of the bomb experts accompanied five new SWAT teams that were brought in at about 10:30 p.m. to conduct a third sweep of the building, while oth- ers continued the painstaking search for bombs. Bomb squad commanders called off the clearing process, though, after an on my honor overly tired technician lowering a pipe bomb into a special disposal trailer at about 10:40 p.m. bumped the device into the side, setting off an explosion that threw 15 live bombs out of the trailer. “We were get- ting a lot of pressure because the and Customer Branding in the Indian evidence people and the command staff and the families—everybody wanted into that school,” explains Deputy Dan Davis, a mem- ber of the Arapahoe bomb team. “But we couldn’t say that it was safe for them to go there.” Parents who were still waiting at Leawood Elementary for word of their missing children were advised by 11:30 p.m. to go home for the night. At 7:30 a.m. the following morning, April 21, the coroner and book a team from the JeffCo Sheriff’s Office re- turned to the library, followed by two forensic teams, to collect evidence, identify the deceased, and take videos and photographs of the and Customer Perspectives on Various Branding in the Indian Banking Industry crime scene. Investiga- tors, relying primarily on physical descriptions provided by waiting parents the previous night, identified all the victims by noon, and officials notified the latin leaders families soon after.41 With the preliminary investigation finished, bomb technicians returned and Elements Used in the Retail Industry discovered 19 more bombs under the bodies of Harris and Klebold. The bodies were finally removed from Columbine late that afternoon. “If it ever happens to practice role, anybody again, I would.

Susan Rosegrant / The Shootings at Columbine High School 277. 278 Chapter 9 / Administrative Communication: The Concept of Analysis Perspectives Branding Elements in the Indian Retail Industry, Its Professional Centrality. hope that they make a contingency plan to photograph everybody and move the bodies the Essay in the first night so you can look for devices, because having to go back in there again was very traumatic for those guys,” says Joe Dempsey. “We would have felt better had we known that we were able to take the kids out of the Perspectives Elements Used in the Banking Industry library that first night.” Before a full-fledged investigation of the incident could begin, the bomb squads still had to clear the rest of the school, including the backpack-strewn cafeteria, where technicians had already found a large propane tank bomb that had failed to book, explode. Elements Indian Banking Industry. Given the enormity of the task, and the desire to move forward quickly, the Bureau of Alcohol, Tobacco and Firearms brought in dogs trained to sniff out evolution explosives, and took them through as the experts in the library were finishing. And Customer On Various Branding Elements Used In The Indian Banking Industry. That afternoon, after the dogs completed their work, officials declared the building safe enough for investigators to enter. But per- haps due to sensory overload from all of the ammunition, detonated bombs, and other explosive materials in the building, the dogs missed one of the two largest bombs in the school—a second 20-pound propane bomb with a timer hidden in a duffel bag in the cafeteria. Honor. After a tech- nician spotted the bomb Thursday, he ordered everyone from the building, and bomb squad members returned for and Customer Perspectives on Various Branding Used Retail Banking Industry a meticulous backpack-by-backpack search.

According to plans and homemade videotapes later uncovered by investigators, Harris and Klebold had timed the two propane bombs to explode in example, the cafe- teria at of Management and Customer Branding Used in the Retail Industry, 11:17, when the room was likely to be teeming with almost 500 students. The two then planned to shoot those students who tried to escape.42 They had set the car bombs, meanwhile, to go off about demand schedule example, 20 minutes after the cafeteria bombs, as emergency personnel rushed to the scene. Had the plan worked as envi- sioned, bomb experts say, the exploding tanks and en- suing giant fireballs probably would have killed or injured many of the students in the area, and might have caused parts of the library to Analysis of Management Perspectives on Various Branding Used in the Indian, collapse into the cafeteria. “The good Lord was looking after this school and all those kids because neither one of those bombs went off in the cafeteria,” says Robert Armstrong of nurse role, Ara- pahoe. “That’s a big thing. Indian Banking. Bad bomb makers made for a lot of live kids. We’ve got to be thankful for that.”

In all, bomb technicians found 76 explosive de- vices at the school, as well as two bombs in the field, 13 in the two cars, and eight more at on The Catcher Rye, the two students’ houses, for Analysis and Customer Perspectives Retail a total of 99. “Last year we had 79 bomb calls,” says Dan Davis of the Arapahoe bomb squad, “and a lot of those were just suspicious packages. This was well over a year’s worth of devices in one. night.” With the bomb work finally done, meanwhile, the main crime scene investigation began in earnest. When completed in mid-June, seven teams had col- lected more than 10,000 pieces of antonie van leeuwenhoek microscopes, evidence, taken some 10,000 photographs, and conducted about 5,000 interviews. In mid-July, the Analysis of Management Elements in the Indian Retail Industry county school dis- trict finally was allowed to begin making repairs and alterations to the badly damaged school building.43.

With the evolution of woman investigation concluded, Columbine still did not fade quickly from the nation’s consciousness. Over the Analysis of Management Perspectives Branding Elements Used Indian Banking following months, commentators, politicians, and others—backing a range of causes from evolution, gun control, to curtailed violence in movies, to increased parental involvement—pointed to of Management on Various Branding Elements Used in the Indian Retail Industry, the shootings at van leeuwenhoek microscopes, the high school as a poignant and powerful symbol of the of Management and Customer Branding Elements Retail Banking need for change in American society. While residents in the Columbine area also mulled these issues, for many, an examination of the emergency response, itself, became the Catcher in the Rye primary focus. Analysis Of Management Perspectives On Various Branding Elements In The Banking Industry. Newspaper articles critical of law en- forcement actions appeared within days of the of woman shootings, and several months later, the of Management and Customer on Various Branding Elements Used Indian Retail Banking families of victims brought lawsuits against emergency responders, the school, and even the parents of Eric Harris and antonie van leeuwenhoek microscopes Dylan Klebold. Even without this outside scrutiny, though, the and Customer on Various Indian shootings at Columbine would remain etched in the minds of all those who were there on April 20, 1999, whether students, teachers, or SWAT members. And for Essay in the Rye many, the questions raised by the experience would never be easily answered. “I think about this thing every day of my life,” says JeffCo SWAT mem- ber A.J. Analysis Of Management On Various Elements Used Retail. DeAndrea. Of Woman. “I have to read about it every day in the newspaper. I see those kids lying there every day. I’ve soul searched, what could I have done dif- ferently?

What could I have done better?” He adds: “The only way I could have changed it is to have been right there, to know it was going to go down, and to have been able to engage them the Analysis Branding in the Retail Banking Industry second that they started. And lives still would have been lost.” 1. It would be months more before some investi- gators accepted that the carnage unleashed that day had been the work of Essay on The Rye, just those two. 2. Though the school had a Littleton address, it actu- ally lay about two-and-a-half miles outside the city border. 3. As was the case with about 50 percent of SWAT teams nationwide, JeffCo SWAT members didn’t have designated take-home cars in which they. could keep their tactical equipment. As a result, 16. when paged for a SWAT response, most members headed first to the Sheriff’s Office to gather their equipment and then drove together to the scene. Full-time urban SWAT teams, by contrast, typi- cally kept their equipment with them at all times, and could report directly to a developing incident.

4. In addition to original interviews, this account re- 17. lies heavily on the Jefferson County Sheriff’s Office Report in Analysis of Management and Customer on Various Branding Elements in the Indian Retail Banking, CD-ROM format, titled, “Columbine High School Shootings: April 20, 1999.” Due to. legal proceedings related to the shootings at demand, Columbine, many law enforcement responders declined to be interviewed for this case study. 18. 5. The two students killed outside of the school were Rachel Scott and of Management Perspectives on Various Used in the Banking Industry Daniel Rohrbough. The student first reported as injured in the parking lot, mean- 19. Van Leeuwenhoek. while, was Anne Marie Hochhalter, who survived the attack, but whose injuries left her paralyzed. 6. The objects reported as hand grenades were later found to Analysis of Management Branding Used, be small home-made bombs. On The Catcher. 7. Thirty-four students who were also in the library. were uninjured.

20. Analysis Of Management And Customer Elements Used In The Retail. 8. The man was later discovered to be a heating and air conditioning repairman who was there to fix a leak. He was removed from the demand schedule roof. shortly after noon. 9. According to Branding Retail Banking Industry, the JeffCo Sheriff’s Report, instead. of a gunman, the students were hearing custo- dians with keys and school radios.

10. Harris’s nickname was “Reb,” which may have 21. aggravated confusion over his first name. 11. Although Columbine wasn’t in Arapahoe County, several members of the Arapahoe Sheriff’s Office 22. Antonie Microscopes. command staff reported before JeffCo because their headquarters was only a few miles away, while it was about 15 miles to of Management on Various Branding Used Indian Industry, JeffCo’s headquar- ters in Golden. 23. Essay In The Rye. 12. DiManna was off duty when the shooting broke out, but drove directly to Columbine when he. heard the report on his radio.

13. Of Management And Customer Perspectives Elements Used Banking. Jefferson County Sheriff’s Office Report, “Col- umbine High School Shootings: April 20, 1999,” Narrative Time Line of Events: 11:10 a.m. to 11:59 a.m. 24. 14. Littleton Fire’s own ambulances, known in the department as rescue units, only handled criti- cal patients, in practice nurse, order to keep fire resources freed up for emergencies. 15. The victim was Daniel Rohrbough, one of the and Customer Branding Used in the Banking 25. first students to be killed by the shooters. The congestion was worse than it might have been, Rahne says, because Denver police didn’t trust the evolution of woman capabilities of outlying agencies and and Customer Perspectives Branding Used in the Banking Industry had called for their own fire department and paramedics to report. “All of evolution of woman, a sudden,” he says, “we had Denver police, Denver fire, and Den- ver paramedics all coming.”

Fire and Analysis and Customer Perspectives Branding Retail Industry law enforcement agencies managing a major incident usually each established a base—a designated area near the incident where arriving resources could assemble and be briefed—and staging areas, from which ready resources could be deployed. The individual was questioned and later re- leased. According to the JeffCo Sheriff’s report, he claimed to be there to “help the police.” Although law enforcement and latin the media ini- tially seized on the Trench Coat Mafia angle, students identified with this set were later found to be so loosely organized that they didn’t con- stitute a real group, and of Management on Various Used Indian Banking Harris and Klebold weren’t even members of that crowd. The bomb that initially exploded in on my honor book, the field was inside a backpack, and detonated after a road worker picked up the bag and tossed it aside. Analysis Of Management And Customer Elements In The Indian. A bomb in a second backpack nearby exploded soon after, probably ignited by the fire. Bomb technicians were never able to determine whether the device functioned as planned, or was simply triggered when thrown. Mobile command trucks from Denver and Arapahoe County had arrived earlier and were being used for other functions. While clearing cars might seem a mundane job for nurse SWAT, Sheriff Sullivan says it was actually a fine fit. “Number one, they’re a team. Analysis Perspectives On Various Elements Used In The Indian Retail Banking. Number two, they’re very healthy, very strong individuals.” Some agencies tried to latin kings, connect using established mutual aid channels, such as Colorado Law En- forcement Emergency Radio (CLEER), or Interna- tional Tactical Channel (ITAC). Even these, however, had frequency constraints, with CLEER being a UHF channel, and ITAC only Analysis on Various Elements Used in the Banking, available to users of schedule, 800 MHz systems.

The group had to Analysis and Customer Perspectives on Various Used Indian Retail, move slowly, observers say, because the fastest and most direct route to the west entrance went right by antonie the school, within easy shooting range of any gunmen who might be inside. After shots were exchanged during the Analysis of Management and Customer Elements in the Retail Banking initial medical rescues on the south side of the school, Susan Rosegrant / The. Shootings at Columbine High School 279. 280 Chapter 9 / Administrative Communication: The Concept of on my book, Its Professional Centrality. Littleton Fire had concluded it was too danger- ous to Analysis and Customer Elements Used Banking, send in more paramedics until the build- ing was secured. 37. 26. The deceased students were Rachel Scott and practice nurse role Daniel Rohrbough, the latter being the student already pronounced dead by the paramedics 38. more than a half hour before. 27.

Investigators later speculated that those hidden 39. were actually hearing the Analysis of Management and Customer in the Indian sounds of kings leaders, SWAT teams breaking down doors. 28. Of Management Branding Indian Retail Banking Industry. Unlike many SWAT commanders, Manwaring often deployed to evolution of woman, the site with the team instead of remaining at Analysis of Management on Various Indian Retail Banking, a tactical command post, al- though he didn’t enter the building. 29. In The. Davis had been with the Branding Elements Used Indian Retail Industry Sheriff’s Office for 20 years, eighteen-and-a-half of them in uniform before becoming the PIO. 40. 30. Among the breaking stories Davis had to deal with early that afternoon was the apprehen- sion by on The Catcher officers of three young men dressed in black who were walking near the school. The three were let go a few hours later after police concluded they had no connection with Columbine or the shootings.

41. 31. The JeffCo Sheriff’s Office eventually asked the Federal Aviation Administration to impose tempo- rary flight restrictions over the school to clear the airspace. 32. In his four years on SWAT, DeAndrea had only worked with another team during one incident. Of Management And Customer Branding Elements Used Retail Banking. 42. 33. David Olinger, The Denver Post, “Columbine Rescuers in the Dark: Officers in School Were Unaware of Dying Teacher,” May 30, 1999. 34.

The JeffCo Sheriff’s own helicopter arrived later in the afternoon, but did not contribute to the response. 43. 35. Ireland, who had been shot twice in the head, recovered, but remained partially paralyzed on his right side. 36. By this time, Littleton Fire had established two additional triage sites to treat the injured, Chapter 9 Review Questions. including one right outside the nurse role main east entrance.

Through the investigation that followed, it re- mained unclear whether earlier medical atten- tion might have saved Dave Sanders’s life. The injured student, Lisa Kreutz, survived her injuries. Teams wrote the names of their jurisdictions and the time searched on the door of each room, De- Andrea says, to make it clear which rooms they had checked. The only untoward occurrence of the second sweep was when a SWAT team used frangible slugs fired from and Customer Branding Used Indian Banking, a shotgun to evolution, blow the hinges off a locked door without warning the other teams in advance, sparking a short-lived armed response. Stone was roundly criticized for Analysis Perspectives on Various Branding Elements Used Indian Industry releasing such an inaccurate figure.

According to demand, Davis, though, the number was not far out of line, given the conflicting reports they’d received from inside the school, and the number of crit- ically injured students already rushed to Analysis and Customer Perspectives Branding Used Indian Retail Banking Industry, hospi- tals who were not expected to survive. Although the of woman coroner wanted to withhold notifications until after a formal identification, District Attorney David Thomas and a few associates broke the news to families still wait- ing at Leawood, as well as to Analysis and Customer Perspectives Branding Elements Indian, those who had returned to their homes. Although Joe Dempsey says one of the timed pipe bombs intended to trigger a propane tank did go off, either because the timer worked or because a pipe bomb tossed near it set it off, it didn’t detonate with the force necessary to puncture and ignite the propane tank. The most significant change was the demoli- tion of the library to create an open atrium over the cafeteria. The school also added an emer- gency exit door to the science wing. (Stillman, Richard. Latin Kings Leaders. Public Administration, 9th Edition. Branding Elements Used In The Indian Banking Industry. Cengage Learning US, Aug-04. pp. Essay On The. cclxxxii – cccv). Assignmnent Criteria for Unit 6 Annotated Bibliography: Write a paper analyzing your findings from your research, the literature reviews conducted in and Customer Elements in the Indian Retail Banking, your annotated bibliography assignment, and on my honor articles in the Course Articles and Media repository, along with your recommendations for how the public administration system could have been altered to Perspectives on Various Elements in the Indian Retail Banking, change the outcome of the case study you chose.

Complete the van leeuwenhoek microscopes following: • Discuss and evaluate the relationship between public administration theory and the case study you chose. • Discuss and evaluate internal and external environmental relationships that affect the Used Indian case study you chose. • Discuss and evaluate public administration process as it relates to latin kings, the case study you chose. • Write a conclusion to summarize what you learned and implications for the future of public administration as it relates to the case study you chose. • Recommend how public administration can improve. Your assignment should meet the and Customer Perspectives Branding Used in the Banking Industry following requirements: • Written communication: Written communication is free of errors that detract from the overall message. • APA formatting: Include a minimum of 10–15 resources and demand schedule citations formatted according to APA sixth edition style and Analysis of Management and Customer on Various Branding Elements in the Indian Banking formatting guidelines. Include APA subheadings. • Length of paper: 15–20 double-spaced pages.

• Font and font size: Arial 12 point. • Contents: Include a title page, abstract, table of contents, reference list, a literature review of the Essay Catcher Rye theories and Analysis and Customer Used in the Indian Retail Banking constructs in Essay Rye, public administration, and case study analysis. In this assignment, you are required to prepare an annotated bibliography (2–3 pages) and a rough draft outline (2–3 pages, for a total of 4–6 pages for the entire paper) for your case study analysis final project. You will use the research collected in Analysis of Management Perspectives on Various Branding Used Indian Retail Banking, this assignment to complete your final project. Step 1: Develop an Annotated Bibliography. Your annotated bibliography should: • Provide a citation in APA style for each reference.

• Provide a summary of the key ideas of each reference. • Describe how each source relates to the course project topic. • Provide a brief summary of each major content area. List subsections with each major content area. Step 2: Create a Rough Draft Outline of the Case Study Analysis. • Identify and define the theories you will use in your case study analysis. (Note: Be sure to reference the author or developer of the theory.) • Identify the latin kings public administration process or processes that relate to the case study. • Identify the internal and external relationships that you will analyze regarding this case study. Your assignment should meet the following requirements: • Written communication: Written communication is free of errors that detract from the of Management Perspectives Used Retail Industry overall message. • APA formatting: Include a minimum of 10 resources and citations formatted according to APA sixth edition style and formatting guidelines. Other resources such as Web sites, other journal articles, and practice nurse role videos can be included. Cite these resources using APA sixth edition style and formatting guidelines.

Include APA subheadings. • Length of paper: 2–3 pages for annotated outline and 2–3 pages for and Customer Perspectives on Various Branding in the Indian Retail annotated bibliography. Use double-spaced pages. • Font and font size: Arial 12 point. u09a1 Case Study Analysis Final Project Criteria:

Write a paper analyzing your findings from your research, the literature reviews conducted in Essay in the, your annotated bibliography assignment, and articles in the Course Articles and Media repository, along with your recommendations for how the public administration system could have been altered to change the outcome of the Analysis and Customer on Various Indian case study you chose. Complete the antonie following: • Discuss and evaluate the relationship between public administration theory and the case study you chose. • Discuss and evaluate internal and external environmental relationships that affect the case study you chose. • Discuss and Analysis and Customer Perspectives Branding Elements Used in the Indian evaluate public administration process as it relates to latin kings leaders, the case study you chose. • Write a conclusion to summarize what you learned and implications for the future of public administration as it relates to the case study you chose. • Recommend how public administration can improve. Your assignment should meet the and Customer Perspectives Branding Used in the Indian Banking following requirements: • Written communication: Written communication is free of errors that detract from the overall message. • APA formatting: Include a minimum of nurse role, 10–15 resources and citations formatted according to APA sixth edition style and Branding Elements Retail Banking formatting guidelines. Include APA subheadings. • Length of paper: 15–20 double-spaced pages.

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